Flight and Experience Coordinator

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Clerical Any City, Any State, US

Salary Range: $20.00 To $25.00 Annually

Flight Operations & Experience Coordinator (OPEX)
Surf On Demand (A Surf Mobility Company – NYSE: SRFM)

Location:

In-office (Addison, TX or Hawthorne Airport, Los Angeles)
Type:
Full-Time Hourly

At Surf Air Mobility, we're transforming air mobility. As innovators in aviation, we are at the forefront of creating a more efficient and accessible flying experience. With our commitment to a customer-first approach, advanced software solutions, and electrification, we’re pioneering new ways for people to travel, making flying not only faster but more enjoyable. Our passionate team thrives in a collaborative environment where innovation and hard work go hand in hand.

Help us shape the future of aviation while working with cutting-edge technologies that are changing the lives of our passengers.

About Surf On Demand
Surf On Demand is the private charter brokerage and private airline division of Surf Mobility, a publicly traded aviation and mobility company (NYSE: SRFM). We support high-volume, time-sensitive private aviation operations for retail charter clients across all aircraft categories. Our operations team plays a critical role in delivering reliable execution and a premium end-to-end travel experience in a fast-paced, high-expectation environment.

The Role
The Flight Operations & Experience Coordinator (OPEX) is responsible for the day-to-day execution and client experience of private charter flights once trips are booked. This role sits at the center of flight operations, client communication, and service delivery, working closely with internal sales teams and aircraft operators to ensure flawless execution.

This is a hands-on operational role requiring exceptional attention to detail, strong communication skills, and the ability to manage multiple live trips simultaneously. Coordinators must be proactive, calm under pressure, and deeply committed to protecting the client experience in real-time.

This is a full-time, in-office role based in either Addison, Texas or Hawthorne Airport, Los Angeles, with availability required across multiple time zones based on flight activity.

Key Responsibilities

Flight Operations and Monitoring

Monitor active flights and coordinate closely with aircraft operators throughout trip execution

Proactively identify and resolve delays, disruptions, or operational issues

Manage real-time changes to schedules, routing, and passenger details

Client Communication and Experience

Serve as the primary point of contact for clients post-booking

Communicate flight updates, changes, and operational details clearly and promptly

Deliver a consistent, high-touch customer experience aligned with premium aviation standards

Passenger and Trip Management

Collect, verify, and manage all passenger information including names, weights, birthdates, luggage, pets, and special requests

Ensure complete and accurate transmission of passenger and trip details to operators

Prepare, finalize, and distribute detailed flight itineraries

Service Coordination

Arrange and confirm in-flight catering, ground transportation, and special service requests

Coordinate with vendors to ensure service quality and timing

Internal Support and Execution

Support On-Demand Charter and Sales Teams with operational coordination and follow-up

Assist with aircraft sourcing and availability when required

Maintain accurate records in CRM and operational systems

Qualifications

1+ year experience in private aviation, flight operations, charter coordination, or high-touch…