Customer Service Advisor - Part Time

£27,882 to £30,478 per annum for 30 hours per week (FTE £34,388 - £37,589 per annum)

Are you passionate about delivering excellent customer service and making a positive difference for residents and colleagues? We are looking for a motivated and organised Customer Services Advisor to join our friendly and supportive team.

As a Customer Services Advisor, you will be the first point of contact for residents and internal customers, providing a professional, efficient and high-quality service. This is an exciting opportunity to join a team that takes pride in helping people and finding solutions.

• Delivering excellent customer service to residents and internal customers through a variety of communication channels.
• Responding to enquiries professionally and resolving issues efficiently.
• Managing customer requests and ensuring accurate records are maintained.
• Working closely with colleagues across the organisation to provide seamless customer support.
• Prioritising and organising workloads to meet service standards and deadlines.
• Handling challenging situations calmly and effectively in a busy environment.
• Communicating clearly and professionally, both verbally and in writing.
• Identifying opportunities to improve customer experiences and service delivery.
• Supporting the team in achieving performance targets and service objectives.
• Contributing positively to a collaborative and supportive team environment.

Providing advice and assistance to residents and customers through telephone, email and face-to-face interactions.

• Experience working in a customer service environment.
• Excellent communication skills, both verbal and written.
• Strong organisational skills and attention to detail.
• The ability to work well under pressure and manage competing priorities.
• A positive, flexible and proactive approach to work.
• A team player who enjoys working collaboratively to achieve shared goals.

If you enjoy helping people, solving problems and delivering outstanding customer service, we'd love to hear from you. Join us and become part of a team dedicated to providing the best possible experience for our residents and customers.

• 29 Days annual leave, plus bank holidays
• Excellent Pension Scheme
• Free Parking
• Training and development opportunities
• Payment of one professional membership per annum
• Cycle to work + further related discounts
• Season ticket loan
• Health insurance plan after 1 years’ service/ Dental after 3 years' service
• Employee Assistance Programme (EAP)
• Flexi-leave

You will be joining a supportive, friendly team who pride themselves on delivering a high quality of customer service to our residents and internal customers. We are looking for a capable individual to join our team who can provide excellent customer service, with a range of skills including:

• Experience in a customer service environment.
• Good quality communication, both verbal and written.
• Able to work well under pressure.
• A team player.

Runnymede is an ambitious, passionate, and progressive council with a forward- thinking attitude and award-winning departments. As a Borough Council, we are committed to our core values which we demonstrate through our ongoing policies and projects. We continually strive to improve our services and welcome innovative and proactive individuals who are open minded and have a positive approach in supporting our vision.

From March 2027, Runnymede Borough Council will become part of the new West Surrey Unitary Council as part of the Local Government Reorganisation across Surrey. West Surrey will bring together the full range of local government services under one organisation, creating simpler, more efficient and more responsive services for our communities.

As one of the largest…