Credit Control Team Leader

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Location:
Addlestone,England,United Kingdom
Job

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us.

By joining us, you don’tjust become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Join us as a

As a Credit Control Team Leader, you'll play a key role in driving cash collection performance, reducing overdue debt and supporting the achievement of Schindler's working capital objectives. Reporting to the Head of Finance & Controlling and forming part of the Finance leadership team, you'll lead a team of Credit Controllers within the Order to Cash function, ensuring the effective management of collections, customer relationships and credit control processes across the business.

Working closely with customers, operational teams and stakeholders at all levels, you'll be responsible for delivering cash collection targets, improving debtor performance and providing valuable insight into cash flow and working capital management. This is an exciting opportunity to lead a high-performing team while driving continuous improvement, automation and best-practice credit control processes within a global organisation.

In this role, you'll be responsible for:

• Leading cash collection activities to achieve collection targets and key performance indicators
• Managing overdue debt, ensuring timely customer payments and minimising ageing balances
• Conducting regular collection review meetings and driving follow-up actions with operational and finance stakeholders
• Monitoring and reporting on debt performance, debtor ageing, collection trends and key metrics
• Providing regular cash collection updates, forecasts and performance insights to key stakeholders and senior management
• Supporting the delivery of working capital and cash flow objectives through effective debt management strategies
• Resolving complex payment disputes and escalating issues where appropriate
• Managing bad debt processes, preparing write-off recommendations and minimising levels of unallocated cash
• Establishing, maintaining and continuously improving credit control procedures, governance standards and standard operating processes
• Building strong relationships with customers, operational teams and external debt recovery partners
• Acting as the primary point of contact for escalated credit control and cash collection matters across the business
• Leading, coaching and developing a team of Credit Controllers, setting collection targets and driving a high-performance culture
• Ensuring the team is appropriately resourced, trained and supported to achieve business objectives
• Producing and analysing management reports, KPI dashboards and debtor ageing reports to support decision-making
• Driving process improvements, automation initiatives and system enhancements across the Credit Control function
• Championing the use of SAP, Power BI and reporting tools to improve efficiency, visibility and performance
• Supporting internal and external audits by maintaining robust controls, processes and documentation
• Identifying opportunities to improve efficiency, strengthen controls and enhance customer experience across the Order to Cash process

• Proven experience…