Application Support Analyst

Application Support Analyst | Surrey | Up to £35k

Our client, a well-established and growing organisation, is seeking a motivated and customer-focused Application Support Analyst to join their IT team. This is an excellent opportunity for an IT professional looking to develop their expertise across a wide range of business systems while working in a dynamic and supportive environment.

The successful candidate will play a key role in delivering high-quality IT and application support, ensuring business systems operate efficiently and users receive timely and effective assistance. This position offers exposure to multiple technologies and the opportunity to build in-depth knowledge of core business applications.

You will also provide desktop and application support across office and site locations, helping to ensure a seamless technology experience for users across the organisation.

Key Responsibilities

Develop and maintain a strong understanding of the client’s core business systems, including their functionality, users, and common issues
Provide responsive and professional support to users, resolving incidents, requests, and queries
Manage and prioritise support tickets through the IT Service Management (ITSM) system, ensuring SLAs are consistently met
Diagnose and resolve issues efficiently, achieving high first-time fix rates wherever possible
Escalate complex issues appropriately and manage them through to resolution
Maintain accurate documentation, processes, and knowledge base articles to support continuous improvement
Perform routine system administration and support tasks
Liaise with third-party suppliers and vendors where necessary to resolve technical issues
Support change management processes and assist with system enhancements
Contribute to wider IT initiatives and provide additional support as required
Skills and Experience

Experience supporting SaaS applications, especially Click Up, with the ability to configure and support work spaces and users
Strong troubleshooting and problem-solving skills with a structured and analytical approach
Excellent communication skills and a strong customer service mindset
Ability to work both independently and collaboratively as part of a team
Strong organisational skills with the ability to prioritise effectively and work under pressure
High attention to detail and a proactive, self-motivated attitude
Demonstrated commitment to service improvement and user satisfaction

Salary and Benefits

£35,000 per annum
5 days onsite in North Surrey
Company bonus scheme
Private pension scheme
25 days annual leave + bank holidays
Cycle to work scheme
Gym memberships discounts