Technical Support Analyst
Job in
Addlestone, Surrey County, KT15, England, UK
Listed on 2026-06-03
Listing for:
Reed
Full Time
position Listed on 2026-06-03
Job specializations:
-
IT/Tech
IT Support, Technical Support, Cybersecurity, Systems Administrator
Job Description & How to Apply Below
Resolve 1st/2nd line support tickets and escalations within SLAs Diagnose system, network, and performance issues using logs and monitoring tools Perform configurations, maintenance, and updates across hybrid cloud and on-prem systems Escalate complex issues to Level 3 with clear documentation Communicate professionally with customers and internal teams Experience required: 2 years’ experience in enterprise IT support Strong Windows Server, Linux, networking, SQL Server, and Active Directory knowledge
Experience with cloud platforms (Azure/GCP), containers, and scripting Comfortable working to SLAs with a customer-focused mindset
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