Credit Controller

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Location:
Addlestone,England,United Kingdom
Job

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us.

By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

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Purpose of the job:

The successful candidate will be responsible for managing and ensuring the company's receivables are collected efficiently. This role will require proactive engagement with other departments and direct interaction with clients to ensure the timely collection of outstanding invoices. Reporting to the Credit Control Team Leader and as a member of the Order to Cash Team, this is one of the key roles in delivering the company’s working capital targets and delivering long-term cash collection initiatives.

There is potential for personal and professional growth within the local and global Schindler organisation. You will get the opportunity to work with a great bunch of people and get supported in your development.

• Maintain a robust credit control system and procedure, ensuring they align with the company's financial policy.
• Manage the collection of payments and customer accounts.
• Foster and maintain high-quality relationships with clients and internal stakeholders.
• Monitor and manage client credit limits and ensure risk is minimised.
• Regularly report and present to management on outstanding issues, informing them of potential debtor problems.
• Work closely with the sales and customer service departments to resolve outstanding queries.
• Ensure that debts are paid in a timely manner, meeting set targets for overdue debt.
• Initiate proceedings to ensure outstanding debts are brought to a satisfactory conclusion.
• Regularly review and improve the company's credit control procedures.
• Leading effective cash collection calls with the ops leader and ops Admin to ensure actions are understood and followed through.
• Providing up-to-date assessment of recurring slow / failed payers for potential operational service amendments / stops.
• Take ownership and lead corrective actions when performance falls below-agreed standards.
• Manage complex disputes and streamline higher-level disputes to the Team Leader.
• Responsible for (working alongside Treasury) achieving nil unallocated cash
• Making available bad debt write-off proposals with the proven collection effort and present to the management team.
• Responsible for establishing, documenting and maintaining all Standard Operating Procedures for an optimized credit control operation.

There is significant interaction with key operational stakeholders across the business, so strong and clear communication (verbal and written) is necessary.

Other requirements for the successful individual include:

• Managing third-party debt recovery agents
• Proven work experience 3 year + as a Credit Controller, preferably within the engineering industry.
• Proficient use of Office 365 (Excel, Word, PowerPoint, Outlook). SAP experience and Power BI will be highly regarded.
• Construction, Services and related industries preferred.

• Join our purpose-driven organization. Help shape an industry in which two billion people rely on our products and services every day.
• Your development matters to us. We help you grow by offering the support you need to develop your skills and access a rewarding and fulfilling career.
• Thrive in a diverse and supportive culture. Through local and global initiatives, we promote a culture of inclusion which celebrates diversity and ensures that everyone feels valued.
• Competitive salary with a discretionary annual bonus
• Company car or allowance…