Sales Operations Specialist

Position Summary

The Sales Operations Specialist is involved in all stages of the sales process, ensuring that sales activities are best supported and conducted in accordance with F5’s policies. This high‑level support role provides assistance to both internal and external sales teams, facilitating strong relationships and driving revenue growth for F5. The role requires an organized, detail‑oriented individual who thrives in a fast‑paced environment.

• Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.
• Order processing of Purchase Orders and resolving order issues.
• Act as liaison between various departments such as Field Sales, Inside Sales, Channel Sales, Revenue Operations, Sales Operations, Global Services, Legal, Finance, and Accounting.
• Monitor and maintain assigned program(s) (e.g., Traffix, Websafe, VE Subscriptions, etc.).
• Provide communication and education on current processes and best practices.
• Answer pre‑ and post‑sales questions from Channel and F5 sales teams.
• Research inquiries and assist internal and external customers.
• Coordinate expedite requests and escalations.
• Ensure the integrity of Salesforce data.
• Identify and implement process improvements to support business operations.
• Perform other related duties as assigned.

• Detail‑oriented with a proven ability to multi‑task.
• Effective written and verbal communication skills to interact with cross‑functional teams and departments.
• Self‑starter with effective time‑management skills.
• Passion for customer experience and exceeding expectations.
• Proven ability to collaborate in a team environment.
• Understanding of sales processes and order administration processes, etc.
• Good interpersonal and training skills.
• Basic project management skills.
• Strong interest in identifying process improvement opportunities that support key business operations.
• Intermediate experience with Salesforce and Oracle.
• Ability to work independently in a dynamic, fast‑paced environment with minimal supervision.
• Exhibits professional work behavior and a positive attitude.
• Comfortable interacting with sales leaders.

• BA/BS degree.
• 1+ year of sales support experience preferred.
• Previous experience in a high‑tech environment highly desirable.
• Proficiency in Microsoft Outlook, Word, PowerPoint, and Excel.
• Salesforce experience is preferred but not required.

Duties are performed in a normal office environment while sitting at a desk or computer table. Duties require the ability to utilize a computer, communicate over the telephone, and read printed material. Duties may require being on call periodically and working outside normal working hours, including evenings and weekends. Employees are required to work 2–3 days per week from the Addlestone office.

F5 Networks, Inc. is an equal opportunity employer and strongly supports diversity in the workplace. It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws.

This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job.

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