Sales Operations Specialist

Position Summary

The Sales Operations Specialist is involved in all stages of the sales process ensuring that sales activities are best supported and conducted in accordance with F5's policies. This role provides a high level of support to both internal and external sales teams to facilitate strong relationships and generate revenue for F5. This is a fast-paced role, ideal for someone who is highly organized, loves details and wants to exceed expectations.

Sales Operations Specialist responsibilities will include, but are not limited to, basic project management, order processing, troubleshooting and problem solving, tracking and reporting, sales support, training, and other assigned activities.

• Uphold F5's Business Code of Ethics and promptly report violations of the Code or other company policies.
• Process orders and resolve order issues for Purchase Orders.
• Act as liaison between departments including Field Sales, Inside Sales, Channel Sales, Revenue Operations, Sales Operations, Global Services, Legal, Finance, and Accounting.
• Monitor and maintain assigned program(s) (e.g. Traffix, Websafe, VE Subscriptions, etc.).
• Provide communication and education on current processes and best practices.
• Answer pre- and post-sales questions from Channel and F5 sales teams.
• Research inquiries and assist internal and external customers.
• Coordinate expedite requests and escalations.
• Ensure the integrity of Salesforce data.
• Identify and implement process improvements to support business operations.
• Perform other related duties as assigned.

• Detail-oriented with proven ability to multi-task.
• Effective written and verbal communication to interact with cross-functional teams.
• Self-starter with effective time management.
• Passion for customer experience and exceeding expectations.
• Ability to collaborate in a team environment.
• Understanding of sales processes and order administration processes.
• Good interpersonal and training skills.
• Basic project management.
• Interest in identifying process improvement opportunities supporting key business operations.
• Intermediate experience with Salesforce and Oracle.
• Ability to work independently in a dynamic, fast-paced environment with minimal supervision.
• Professional work behavior and positive attitude.
• Comfortable interacting with sales leaders.

• BA/BS degree.
• 1+ years of Sales Support experience preferred.
• Experience in a high-tech environment is highly desirable.
• Proficient in Microsoft Outlook, Word, PowerPoint and Excel.
• Salesforce experience preferred but not required.

Duties are performed in a normal office environment while sitting at a desk or computer table. Duties require the ability to utilize a computer, communicate over the telephone, and read printed material. Duties may require being on call periodically and working outside normal working hours (evenings and weekends). You will be required to work 2-3 days per week from our Addlestone office.

F5 Networks, Inc. is an equal opportunity employer and strongly supports diversity in the workplace.

The policy of F5 is to provide equal employment opportunities to all employees and applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring.