Portfolio Sales Professional

Location:
Addlestone, England, United Kingdom Job

At Schindler Ltd (UK), our elevators, escalators, and moving walks safely transport more than two billion people every day through buildings, airports, railway stations, and other transportation hubs around the world. As part of the Schindler team, you'll discover meaningful work that enhances the quality of life for communities and helps make places more accessible, inclusive, and sustainable for all.

We combine innovation, safety, and high ethical standards, fostering a culture of respect for one another and for the world around us. By joining us, you become part of a global success story while contributing to local communities and shaping the future of urban mobility. Together, we continue a proud legacy of excellence and innovation that began in 1874.

We have an exciting opportunity for a Portfolio Sales Professional to join our Service Sales team, supporting our customers across London.

Reporting into Regional Manager, you will be responsible for managing and growing an assigned portfolio of maintenance and service customers across Ireland. You will focus on customer retention, portfolio profitability, digital service growth and the acquisition of new maintenance contracts.

Working closely with operational teams and key stakeholders, you will develop and execute strategic account plans that drive sustainable portfolio growth and strengthen Schindler's market position across Ireland.

This role requires a commercially focused sales professional who can successfully balance account management, contract retention, profitability recovery and new business development within a geographically diverse territory. You will be customer-focused, results-driven and capable of building long-term relationships that deliver value for both customers and the business.

In this role, you'll be responsible for:

• Manage and develop a portfolio of maintenance and service customers across Ireland, ensuring high levels of customer satisfaction, retention and profitability
• Achieve sales, renewal, recovery and portfolio growth targets across London
• Drive contract renewals and portfolio protection initiatives to maximise customer retention and reduce cancellations
• Identify and secure new maintenance opportunities through existing customer relationships, competitive recoveries and market development activities
• Convert newly installed units from warranty and Pre-Paid Maintenance (PPM) agreements into ongoing maintenance contracts
• Promote and expand the adoption of Schindler Digital Services across existing and new customer accounts
• Build and maintain strong relationships with customers, consultants, property managers, facilities management organisations and other key decision-makers
• Develop strategic account plans for major portfolio customers and growth opportunities
• Lead customer meetings, service reviews, presentations and commercial negotiations
• Support the preparation and submission of service tenders, quotations and contract proposals
• Collaborate closely with operational teams to ensure excellent service delivery and customer satisfaction
• Maintain accurate sales forecasts, pipeline management and customer information through CRM and business reporting tools
• Monitor competitor activity and market trends to identify opportunities and support commercial decision-making
• Analyse contract losses and cancellations, implementing actions to improve retention and portfolio performance

• Proven experience in sales, account management or business development within a technical, engineering, facilities management or service-led environment
• Demonstrated success achieving growth, retention and profitability targets
• Strong track record of developing new business opportunities and building a sustainable sales pipeline
• Excellent relationship-building, negotiation and stakeholder management skills
• Commercially astute with the ability to identify and maximise sales opportunities
• Strong planning, organisation and forecasting capabilities
• Proficiency in Microsoft Office applications and CRM systems
• Experience with SAP, Salesforce or similar systems would be advantageous
• Excellent written and verbal communication skills
• Self-motivated with the ability to work independently and manage a nationwide territory
• Full driving licence and willingness to travel throughout London

When you join Schindler, you'll be rewarded with a…