Assistant Vice President, Student Experience Engineering

Platform Engineering US Exempt Regular Full time Stateside Exempt 5.2 Assistant Vice President, Student Experience Engineering Office of the Senior Vice President & Chief Information Officer Exempt, Regular, Full-Time University of Maryland Global Campus (UMGC) seeks an experienced servant leader as our next Assistant Vice President, Student Experience Engineering (AVP). Reporting to the Vice President, Platform Engineering, this AVP is responsible for leading a team of directors overseeing the engineering, modernization, escalated support, and continuous improvement of user-facing digital experiences across UMGC.

This role oversees application engineering teams supporting Student Portal, Chatbot, Customer Relationship Management (CRM) platform, Microsoft productivity solutions, and related digital experience platforms. They also collaborate with Business Relationship Managers, Enterprise Architecture, Domain and Solution Architects, Data, Integrations, Cybersecurity, Quality Management, Release Enablement, IT Operations, and business stakeholders to ensure delivery of secure, scalable, and maintainable solutions that support UMGC priorities and operational excellence.

Position is hybrid with 2-3 days/week in office. Relocation to the Maryland/DC/Northern Virginia metro area is required. Specific responsibilities include but are not limited to:
Student Experience Engineering Strategy, Digital Experience & Domain Alignment. Partner with enterprise and domain architecture to develop and execute applications strategies and investments across multiple technology domains, initiatives, modernization, and lifecycle plans ensuring alignment with architecture standards, business priorities, cybersecurity requirements, and technology direction. Engineering, User Experience & Solution Delivery. Accountable for high quality, efficient application design, engineering, testing, and escalated support of web, mobile, portal, chatbot, and digital experience solutions while following engineering standards, UX/UI practices, accessibility standards, and delivery methodologies that ensure high-quality, engaging, and reliable user experiences;

also responsible for the student experience engineering budget. Management, Operations & Service Excellence. Work with architects to provide guidance on digital experience lifecycle planning, Tier 3 operational support, issue resolution, performance optimization, and continuous improvement activities that ensure application reliability, availability, security, and business continuity objectives are achieved. Engineering Governance & Delivery Performance. Partner with domain architects to establish engineering governance and performance measures while collaborating with Quality Management and Release Enablement teams to support effective testing, usability validation, quality assurance, release readiness, and deployment activities.

Business Partnership, Technology Enablement & Vendor Management. Partner with Business Relationship Managers, Enterprise Architecture, Architects, PMO, business leaders, Data, Integrations, Cybersecurity, and IT Operations to understand requirements, evaluate solutions, manage vendor relationships, and deliver technology that enables UMGC objectives and digital initiatives. Leadership, Workforce Development & Organizational Effectiveness. Lead and develop application engineering managers, solution architects, and engineers through workforce planning, talent development, succession planning, coaching, performance management, and organizational leadership practices that strengthen engineering maturity and delivery effectiveness.

Technology Policy Advisory. Assist the Information Technology Policy Administrator with UMGC technology policy development and refinement. Incident & Problem Management Leadership. Provide leadership for major incident response, escalation management, and operational resilience. Oversee on-call readiness and coverage for critical off-hours support, and drive post-incident reviews, root cause analysis, problem management, and continuous service improvement.

Required education & experience: A demonstrated ability to get things done and deliver results. An earned Bachelor’s degree in from an accredited institution of higher learning in Information Technology, Computer Science, Information Systems, Software Engineering, Business, or a related field, or an equivalent combination of education and…