Retail Keyholder; Store

Join to apply for the Retail Keyholder (Store 3465) role at Game Stop
. We are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what’s possible.

With moderate supervision, the Retail Keyholder assists the store management team in executing and supervising all store activities. The role ensures products are easily accessible and purchasable, boosts sales by sharing product and gaming knowledge with guests, maintains a clean and organized shopping environment, and fosters guest loyalty and repeat business.

• Provide best‑in‑class guest service: promptly greet guests, respond to questions and concerns courteously, and assist guests in meeting their video gaming needs. Inform guests about special promotions and the trade‑in program, recommend additional items as appropriate, apply all selling behaviors during each transaction, and express gratitude to every guest for choosing Game Stop. Prioritize guests over tasks and circulate throughout the store.
• Support the overall shopping environment, including visual and operational elements, and nurture guest relationships that lead to sales and repeat business.
• Process guest purchases and returns accurately via the Point‑of‑Sale (POS) computer system, ensuring top‑notch guest service.
• Address guest comments or questions in person or on the phone, answering calls promptly, courteously, and professionally to ensure every guest receives outstanding service.
• Promote Game Stop’s unique guest benefits, such as the new title reservations program and the Pro Rewards guest loyalty program.
• Maintain cleanliness and organization of all store areas, including restrooms, according to company guidelines. Ensure all store fixtures and equipment are in proper working order.
• Complete Omni‑Channel orders daily.
• Safeguard company assets through effective inventory control and loss‑prevention practices, including scam awareness, safety best practices, and making bank deposits as required.
• Conduct store inventory counts, stock/restock merchandise on shelves and fixtures, and move products from the stock room to the front of the store to ensure that all products are represented, organized, and alphabetized on the selling floor.
• Support store management in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties.
• Count, balance, and reconcile daily business transaction totals accurately in the POS system. Ensure that all closeout paperwork and bank deposit slips are completed correctly. Assist management in ensuring sufficient cash and change for sales transactions. Make daily bank deposits following established guidelines.
• Check shipments for discrepancies or shortages, record any discrepancies in the POS system, and report to the appropriate manager.
• Process defectives/recalls and stock pulls accurately and promptly, ensuring that all boxes are properly labeled and include packing lists.
• Visually inspect associates’ and leaders’ packages and/or belongings at store closing or at the end of a shift.
• Supervise and delegate tasks to Sales Associates in the absence of management.
• Consistently adhere to Game Stop policies and procedures, including all policies in the Associate Handbook and the Code of Standards, Ethics & Conduct.
• Follow all opening and closing procedures.
• Observe associate performance and provide timely and appropriate feedback to store management.

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required.
• At least 1 year of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.
• Must be able to work alone, stand, and move throughout the store unassisted for up to 10 hours per day.