Run - Assistant Store Manager - Gravois Rd., Affton, MO Retail

Position: On The Run - Assistant Store Manager - 8445 Gravois Rd., Affton, MO Retail

Assistant Managers are responsible for providing customers with an exceptional buying experience. Assistant Managers accept leadership and support development and training of team. Assistant Managers assume responsibility when other Managers are absent from the store. Assistant Managers have more required tasks than a Shift Leaders and Sales Associate as described below.

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COMPETENCY:

Business Results Orientation

• Demonstrate competency in analyzing business reports
• Ensure employees are following food service protocol, including but not limited to temping and logging food per guidelines, following build to’s and proper disposal of expired food
• Create and implement structured planning for and follow SOPs
• Understand how to perform financial analysis and attain expected store sales, profits, margins, and expenses
• Protect company assets at all times by (including, but not limited to): ensuring bank deposit is completed in timely manner on a daily basis, accurately posting markups/downs, store use of merchandise, voids and write offs within established guidelines, control the inventory in the store and complete necessary counts, investigate all sales, cash or operating discrepancies and report findings to management in a timely manner
• Manage employees, prepare work schedules, assign specific duties and ensure payroll submitted is accurate
• Work an irregular schedule, including 45+ hours per week and including evenings, weekends and holidays
• Maintain regular attendance and follow designated safety practices
• Perform other duties not listed as required

Communication

• Meet all daily, weekly and monthly reporting and information requirements
• Ensure all communications with and between customers, suppliers, vendors, co-workers, etc. is professional and appropriate
• Contact Store Manager or Human Resources immediately when employee or customer incidents occur
• Adhere to all Human Resources policies and procedures and communicate all violations consistent with the topic’s urgency level to Human Resources
• Interact with vendors ordering, placing displays, and building a sound working relationship; follow POGs
• Share store results with employees and celebrate store successes with the team
• Communicate in a manner consistent with Wallis Core Values

Customer Service Orientation

• Meet all customer needs as efficiently and effectively as possible by providing exceptional customer service
• Follow up on all customer requests, complaints or suggestions
• Report to work in accordance with company uniform and appearance standards
• Schedule labor appropriately as directed
• Lead excellent customer service by example, promoting customer awareness and a customer-focused mindset
• Operate the register executing each of the five steps of the transaction: greeting, quick transaction, suggestive sell, correct change, proper closing
• Produce top quality product by following recipes and food preparation guidelines. Ensure fellow team members do the same

Developing Talent

• Take primary responsibility in developing and educating new associates; ensure all are certified
• Follow up on 30/60/90 Day checklist and ongoing development for all associates
• Oversee operation of the store when Manager is absent
• Ensure staff adheres to policies and procedures defined by Company policy, job description, etc.
• Celebrate employee success and performance through appropriate distribution of STAR points
• Seeks on-going self-development and growth including required certifications

Safety

• Work diligently to correct safety deficiencies in a timely manner
• Complete safety training required for this position
• Follow all safety policies and procedures
• Report all work-related injuries immediately, and seek Store Manager/Territory Manager approval to authorize medical treatment
• Cooperate with the medical provider, and follow the treatment plan and Return-to-Work Program
• Work to avoid preventable accidents
• Practice robbery prevention techniques and inform others about the procedures as defined in the Company manual
• Complete Serv Safe certification required for this position

Technical Expertise

• Adhere to all city, county and state health department…