Customer Service Representative
Listed on 2026-01-12
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Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, Bilingual
CUSTOMER SERVICE
While we appreciate all interest in this position, international candidates are not being considered at this time.
American Pest Solutions is a family-owned and operated business, protecting the health and property of homes and businesses throughout Massachusetts and Connecticut for more than 100 years. Responsibilities include helping prospective and current customers with purchasing and scheduling our full-service pest control services. They also contact customers to check satisfaction and invite them to review our services.
Our next great customer service team member should have a history of success in a call center environment and have strong organizational and time management skills. We also prefer experience applying customer payments including support for A/R and Collections. Friendly assertiveness and a steady demeanor will help drive your success. We are offering $18 to $21 hourly wage commensurate with experience plus health insurance, paid holidays, paid vacation, and a retirement savings plan.
We also have a beautiful work environment in Agawam with plenty of free parking. We prefer 2+ years of phone-based customer service experience in a home services company (e.g., pest control, lawn care, HVAC, insulation, carpet cleaning, handyman, electrical, or any other related industry).
American Pest Solutions is an EOE and drug-free workplace. This position is in-office not remote.
Compensation details: 18-21 Hourly Wage
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