Senior Teller III

Senior Teller III (FT) – Agawam, MA

Pay: $20.60 – $27.64 per hour

Position:
Full‑Time – FLSA Non‑Exempt – Grade 6 – Reports to Branch Manager – Amount of travel:

Required:

Local Travel as Needed

Supervised:
Tellers (in Head Teller absence)

Assists the Head Teller in supervising the teller line. A level 3 branch is based on teller staff FTE, deposits, teller transaction volumes, teller referral goals, cash limits and business deposit volumes. Processes various transactions to provide prompt and quality service to present and potential customers.

• Adheres to established Westfield Bank customer service standards.
• Applies the Westfield Bank Service and Sales Process during customer interaction to acquire and enhance customer relationships, if applicable.
• Provides information regarding bank products to all potential customers both retail and commercial.
• Assists in supervising the teller line by: allocating and coordinating the workflow in the absence of the Head Teller.
• Guides and advises subordinates in the more complex phases of their work.
• Trains new employees.
• Assists with monitoring regulatory compliance.
• Helps to ensure operational excellence.
• Provides backup coverage to open or close a branch location only when the lobby is not accessible to customers at the time unless otherwise approved by Branch Administration.
• Proves cash drawer at end of day.
• Meets assigned referral goals through referral of bank products and services to meet customers banking needs; may open new accounts as needed.
• Balances ATM.
• Maintains security of cash vault.
• Performs quarterly cash audits in the absence of the Head Teller.
• Independent performance of all teller transactions and night deposit bags.
• Must complete BSA, AML, and other regulatory and continuing education as assigned.
• Must adhere to all bank and regulatory policies and procedures specific to position.
• Performs additional duties as requested.

Competencies:

Adaptability/Flexibility, Customer Relations, Decision Making/Judgment

Knowledge:
Quality Education/Experience/Skills – High School Diploma or GED required. Minimum of 6 months of previous cash handling and customer service experience.

Mid‑Senior level