Senior Teller III; Agawam Branch

Join to apply for the Senior Teller III (FT) Agawam Branch role at Westfield Bank

$20.00/hr - $27.00/hr

Position: Senior Teller III

Department: Retail Banking

Job Status: Full-Time

FLSA Status: Non-Exempt

Grade: 6

Reports to: Branch Manager

Travel Required: Local Travel as Needed

Positions Supervised: Tellers (in Head Teller absence)

Assists the Head Teller in supervising the teller line. A level 3 branch is based on teller staff FTE, deposits, teller transaction volumes, teller referral goals, cash limits and business deposit volumes. Processes various transactions to provide prompt and quality service to present and potential customers.

• Adheres to established Westfield Bank customer service standards.
• Applies the Westfield Bank Service and Sales Process during customer interaction to acquire and enhance customer relationships if applicable.
• Provides information regarding bank products to all potential customers both retail and commercial.
• Assists in supervising the teller line by:
• Allocating and coordinating the workflow in the absence of the Head Teller.
• Guiding and advising subordinates in the more complex phases of their work.
• Training new employees.
• Assisting with monitoring regulatory compliance.
• Helps to ensure operational excellence.
• Provides backup coverage to open or close a branch location only when the lobby is not accessible to customers at the time unless otherwise approved by Branch Administration to do so when the lobby is accessible.
• Proves cash drawer at end of day.
• Meets assigned referral goals through referral of bank products and services to meet customers banking needs.
• May open new accounts as needed.
• Balances ATM.
• Maintains security of cash vault.
• Performs quarterly cash audits in the absence of the Head Teller.
• Independent performance of all teller transactions and night deposit bags.
• Must complete BSA, AML, and other Regulatory and Continuing Education as assigned.
• Must adhere to all bank and regulatory policies and procedures specific to position.
• Performs additional duties as requested.

• Adaptability/Flexibility
• Customer Relations
• Decision Making/Judgment
• Job Knowledge
• Quality

• High School Diploma or GED required.
• Minimum of 6 months of previous cash handling and customer service experience preferred.

• Stand:
  Frequently
• Walk:
  Frequently
• Sit:
  Occasionally
• Handling/Fingering:
  Constantly
• Reach Outward:
  Frequently
• Reach Above Shoulder:
  Occasionally
• Climb:
  Occasionally
• Crawl:
  Not Applicable
• Squat or Kneel:
  Frequently
• Bend:
  Frequently
• Lift/Carry 10 lbs or less:
  Frequently
• Lift/Carry 11-20 lbs:
  Frequently
• Lift/Carry 21-50 lbs:
  Occasionally
• Lift/Carry 51-100 lbs:
  Not Applicable
• Lift/Carry Over 100 lbs:
  Not Applicable
• Push/Pull 12 lbs or less:
  Occasionally
• Push/Pull 13-25 lbs:
  Occasionally
• Push/Pull 26-40 lbs:
  Occasionally
• Push/Pull 41-100 lbs:
  Occasionally
• Other
  
  Physical Requirements:
  
  None
• Notes: N (Not Applicable) – Activity is not applicable to this occupation.
  O (Occasionally) – Occupation requires this activity up to 33% of the time (0-2.5+ hrs/day).
  F (Frequently) – Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hrs/day).
  C (Constantly) – Occupation requires this activity more than 66% of the time (5.5+ hrs/day).

Mid-Senior level

Full-time

Finance and Sales

Banking