Teller, Finance & Banking

Teller (FT)

Westfield Bank – Agawam, MA

Hourly: $17 - $24.40

Department:
Retail Banking

Job Status:
Full-Time

FLSA Status:
Non-Exempt

Grade: 5

Reports to:

Branch Manager

Travel Required:

Travel as required

Position Summary:

Provides prompt and professional service to new and existing customers by handling day-to-day transactions including deposits and withdrawals, and assisting with customer inquiries.

• Adheres to established Westfield Bank customer service standards.
• Provides information regarding bank products to all potential customers.
• Independent performance of all teller transactions and related services.
• Maintains security of cash drawer; proves cash drawer at end of day.
• Meets assigned referral goals through referral of bank products and services.
• Assists in resolving customer problems as they arise.
• May assist with balancing the ATM.
• Assists customers with Safe Deposit.
• Must complete BSA, AML, and other regulatory and continuing education as assigned.
• Must adhere to all bank and regulatory policies and procedures.
• Specific to position: assumes additional responsibilities as requested.

Competencies:

Accountability, Customer Relations, Decision Making/Judgment, Job Knowledge, Quality.

High School Diploma or GED required. Minimum of 6 months previous cash handling and customer service experience preferred.

Seniority level:
Entry level

Employment type:

Full-time

Job function:
Finance and Sales

Industries:
Banking

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