IT Systems & Network Support Specialist

Description

Build. Protect. Connect. Keep Manufacturing Moving
.

At Pac Aero, technology is more than computers and networks. It's what keeps our manufacturing operations running, protects critical defense and aerospace information, and connects our people, equipment, and processes.

We're looking for a hands-on IT Systems & Network Specialist who knows how to keep technology running in a fast-paced manufacturing environment and understands the importance of cybersecurity, CMMC, and NIST 800-171 compliance.

This isn't a traditional help desk position. You'll have ownership of day-to-day IT operations, work directly with manufacturing teams, support critical infrastructure, and help strengthen the systems and security controls that support our business.

If you enjoy solving problems, improving technology, and being the person people count on to keep things moving, we'd like to meet you.

This is a full-time, onsite position based in Agawam, Massachusetts, with occasional travel to our Norton facility.

At Pac Aero , an Arxis company,we're helping shape the future of aerospace and defense manufacturing through precision engineering, advanced technology, and a team that knows how to get things done.

Our Agawam, Massachusetts facility (formerly Litron) specializes in precision CNC machining, RF/microwave packaging, laser welding, and complex manufacturing solutions supporting aerospace, defense, medical, and industrial applications.

As part of Arxis, we're connected to a growing network of specialized manufacturing businesses, combining the resources and opportunities of a larger organization with the hands-on, collaborative environment of a local team.

We believe in Dream Big. Get Stuff Done. Have Fun. It's how we approach challenges, support each other, and keep moving forward.

Why Join Pac Aero?

You'll be joining a team where your work is visible, your ideas matter, and your technical expertise makes a real difference.

This role offers the opportunity to take ownership, work across multiple manufacturing operations, and contribute directly to both operational performance and cybersecurity readiness.

What We Offer

• Competitive compensation based on experience and qualifications
• Medical, dental, and vision insurance
• HSA and FSA Employer Contribution
• 401(k) with company match
• Company-paid short-term and long-term disability coverage
• Generous Paid time off and separate sick time
• 12 paid holidays, including your birthday!
• Opportunities to contribute to technology improvements and cybersecurity initiatives
• A collaborative, hands-on manufacturing environment

Requirements

Manufacturing IT & Business Systems

• Support the technology that keeps manufacturing moving, including production workstations, shop-floor computers, engineering systems, and business applications.
• Provide technical support for ERP/MRP platforms, including troubleshooting, user access, reporting, and system reliability.
• Work directly with operations, engineering, quality, and finance to resolve technology issues that affect production.
• Support IT connectivity and infrastructure associated with manufacturing equipment, coordinating with equipment vendors and internal teams as needed.
• Identify opportunities to improve system performance, reduce downtime, and streamline processes.

Cybersecurity & CMMC Compliance

• Support the implementation, maintenance, and continuous improvement of cybersecurity controls aligned with CMMC and NIST SP 800-171.
• Help maintain compliance documentation, including System Security Plans (SSPs), Plans of Action and Milestones (POA&Ms), policies, procedures, and supporting evidence.
• Assist with CMMC readiness activities, security assessments, internal reviews, and remediation efforts.
• Maintain appropriate user access, endpoint security, system configurations, patching, and security controls.
• Support the protection of Controlled Unclassified Information (CUI) and other sensitive company and customer information.
• Partner with corporate IT and security resources to identify vulnerabilities, address risks, and strengthen the organization's cybersecurity posture.

Systems, Networks & Infrastructure

• Maintain and troubleshoot Windows-based systems, servers, workstations, and network infrastructure.
• Support Microsoft 365, Active Directory, user provisioning, permissions, and access management.
• Troubleshoot LAN/WAN connectivity, Wi-Fi, VPNs, firewalls, and related network issues.
• Monitor system health, performance, backups, updates, and patch management.
• Assist with hardware…