Coordinator, Client Operations

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Welcome to Our World We’ve been leading the charge in the affiliate industry from day one—establishing performance marketing and paving the way for future innovations. We're known for maintaining one of the largest, most reliable partnership platforms with impeccable, personalized service.

Company Description Founded in Santa Barbara, California in 1998, CJ (formerly Commission Junction) stands as the most trusted name in performance marketing. We specialize in building partnerships between top brands and reputable publishers to drive revenue and business growth. CJ’s industry-leading solutions make us the platform of choice for over 3,800 global brands across sectors like retail, travel, finance, technology, and home services.

As part of Publicis Groupe, our data capabilities, cutting‑edge tech, and strategic expertise facilitate genuine connections, allowing brands to reach consumers wherever they are.

A Quick Peek at Affiliate Marketing Think back to your last online purchase. Did an influencer tip you off about a great product and offer a discount? Or perhaps you relied on a trusted review site to make your decision? Whatever path you took, affiliate publishers likely played a role by influencing, informing, or helping you find the best deal. CJ connects brands with these publishers, creating valuable resources for shoppers.

Role Overview As an Operations Coordinator, you’ll be at the front line of client support, ensuring smooth operational processes and delivering outstanding service. This entry‑level role is perfect for someone energetic and eager to learn the ins and outs of Affiliate Program operations.

• Frontline Support:
  Provide exceptional client support, addressing inquiries and resolving issues swiftly and effectively through various support channels.
• Process Assistant:
  Assist in managing key operational processes, ensuring tasks are completed efficiently and accurately.
• Campaign Assistant:
  Support digital and affiliate marketing campaign execution with asset management and coordination.
• Communication Liaison:
  Maintain open and effective communication with clients, understanding their needs and ensuring satisfaction.
• Documentation Contributor:
  Help in creating and updating client support documentation to enhance team resources and client experience.

• Bachelor’s Degree or equivalent work experience.
• Excellent customer service skills, ideally with 1 year of experience in a client‑facing role.
• Proficiency with Microsoft Office (Excel, Word, and PowerPoint).
• Strong organizational skills and attention to detail.
• Ability to multi‑task, prioritize, and manage time efficiently in a dynamic environment.
• Eager to learn and develop in a fast‑paced environment with the ability to adapt quickly.

This is a hybrid role requiring 3 days a week in office.

We offer competitive salaries, 401K matching, wellness programs, comprehensive medical, dental, and vision coverage, flexible time off, paid holidays, company‑sponsored team‑building events, referral program, recognition awards, hybrid work arrangements, parental bonding leave, backup care options, employee discount program, International SOS program, and Business Resource Groups.

Compensation Range: $39,710.00 - $52,605.00 Annually.

All your information will be kept confidential according to EEO guidelines.

If you require accommodation or assistance with the application or onboarding process specifically, please contact