Business Manager-Customs Clearance, Port Logistics & Import Operations

Position: Business Manager-Customs Clearance, Port Logistics & Import Operations,
1. About Solution Mall
Solution Mall is a global B2B solution delivery platform serving commercial, industrial, infrastructure, healthcare, energy, IT, IoT, electrical, and project-based procurement needs.
Unlike traditional product listing platforms, Solution Mall focuses on structured solution delivery. We support customers through requirement clarification, product matching, supplier coordination, RFQ support, quotation coordination, international logistics, delivery coordination, customs clearance support, compliance documentation, and long-term project follow-up.
For cross-border project delivery, Solution Mall needs strong local logistics and customs clearance support in India, especially for product arrival, port coordination, import documentation, customs clearance, warehouse coordination, inland transportation, and delivery-related business operations.
2.

Role Overview
We are looking for a  Business Manager – Customs Clearance, Port Logistics & Import Operations, India  to support Solution Mall’s product arrival, customs clearance, port logistics, local delivery coordination, and import-related business operations in India.
This role is suitable for professionals with experience in international logistics, freight forwarding, import/export operations, customs clearance, port operations, warehouse coordination, inland transportation, product compliance documentation, or cross-border trade operations.
The role focuses on supporting products after international shipment arrival at major Indian ports and customs locations, coordinating import and customs processes, assisting local logistics and warehouse arrangements, supporting import documentation, and helping Solution Mall improve delivery efficiency for project-based orders in India.
This is not a simple administrative logistics role. It is a business coordination role involving freight forwarders, customs brokers, port agents, transport companies, suppliers, customers, warehouses, and project delivery stakeholders.
The ideal candidate should be able to support:
Product arrival coordination
Indian port logistics follow-up
Customs clearance support
Import/export documentation
Local warehouse and delivery coordination
Inland transportation coordination
Product compliance documentation support
Logistics cost and timeline feedback
Business and project delivery support
3.

Key Responsibilities
Product Arrival and Port Coordination
Support product arrival coordination at major Indian ports and customs locations, including:
Mumbai / Nhava Sheva / JNPT
Mundra Port
Chennai Port
Kolkata Port
Cochin Port
Visakhapatnam Port
Other relevant seaports, airports, ICDs, and inland logistics hubs in India
Coordinate shipment arrival follow-up, port agent communication, freight forwarder communication, customs broker communication, delivery schedule coordination, local receiving, and abnormal shipment follow-up.
Work with Solution Mall teams, suppliers, logistics partners, customs agents, and customers to ensure imported products can move smoothly through arrival, clearance, inland transportation, and final delivery stages.
International Logistics and Local Delivery Coordination
Support international logistics and India local delivery coordination, including:
Sea freight, air freight, and express shipment follow-up
Port-to-warehouse logistics coordination
Inland transportation and local delivery support
Warehouse, storage, and distribution coordination
Last-mile delivery support for project orders
Logistics cost and delivery timeline feedback
Coordination with freight forwarders and local transport partners
Help Solution Mall build reliable logistics workflows for project-based product delivery in India.
Customs Clearance and Documentation Support
Support customs clearance and import/export documentation, including:
Commercial invoices
Packing lists
Bills of lading or air waybills
Certificates of origin
HS code checking support
Customs declaration coordination
Import permit or approval support where applicable
Customs duty, GST, and clearance cost feedback
Abnormal clearance issue follow-up
Coordinate with customs brokers, freight forwarders, suppliers, customers, and internal teams to reduce…