Patient Relations Agent

Serving as a focal point between the hospital departments and the clients

Maintaining a positive empathetic and professional attitude toward the clients at all times

Ensuring clients are properly greeted and welcomed at the reception desk

Providing accurate information as requested by clients at the desk or over the phone

Directing clients according to their respective queries departments

Helping clients in rescheduling modifications of appointments

Managing patient complaints in recording and sending it to the concerned to resolve

Listen to customers concerns issues and questions

Resolve customers concerns and answer customers questions to the best possible way

Following up with patients to ensure their inquiry or complaint has been satisfactorily resolved

Responsible for managing patient reward system

Responsible for maintaining a clean and safe work environment

Maintain a working knowledge of department policies and procedures

Secure everything at Information and Services desk at the end of each shift

Performing administrative and clerical duties such as filing paperwork when necessary

Others as assigned by the department manager

Bachelor's Degree in business management or any related field. At least 4 years of related work experience. Customer service oriented personality. Stress tolerance. Excellent organizational skills and attention to detail. Excellent verbal and written communication skills. Proficient in Microsoft Office Suite.