Collections Officer

Key Responsibilities:

Initiate and lead client follow-ups to address overdue balances.
Make calls to clients when needed to address dues and resolve payment concerns.
Ability in resolving payment issues by coordinating with US/India account managers while maintaining positive relationships.
Prepare and share structured payment plan schedules with clients when needed.
Prepare and publish MIS reports on collections, receivables aging, and recovery performance, and others related to collection
Track collection efficiency, payment timelines, and highlight risks/trends.
Escalate payment issues internally as required while maintaining positive client relationships.
Coordinate with finance and billing teams for account reconciliation.
Act as escalation point for overdue accounts and support management decisions.

Requirements
:

Graduate/Postgraduate in Commerce, Finance, or related field
.3–5 years of experience in collections, accounts receivable, or credit control
.Strong English communication (spoken & written)
.Basic Excel skill
sERP/Accounting systems knowledge (Intacct preferred)
.Polite while assertive communicator with strong persuasion and negotiation ability
.Target-driven, reliable, and accountable with leadership potential

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