Product Manager

The Prospect working on the-Product will be responsible for driving digital consumer experience for in-house and customer products, including web, mobile app, chatbot, and Whats App. They will collaborate with internal, business, and external stakeholders to ensure the development and delivery of digital products, optimize digital touchpoints, and drive digital KPIs through testing and analysis. The role requires a strong focus on digitizing experiences, measuring impact, and collaborating with various teams to enhance digital products and offerings.

Education Qualification
Bachelor’s or master’s degree in computer science, Information Technology, Management or related field
5-8 years of work experience, tech, product or related industry would be great.

Roles and Responsibilities
Drive digital consumer experience for customer products, including web, mobile app, chatbot, and Whats App & ensure business cases and customer satisfaction goals are met by working closely with the business, tech and design teams.
Use digital measurement framework as a guide to build products and uncover optimization opportunities for defined KPIs such as conversion rates, page views, and installs.
Digitize experience by launching features and enhancing user experience.
Drive digital KPIs through AB testing, multivariate testing, personalized features, and products.
Use analytics tools to effectively measure, analyze, and quantify the impact of all products, features, and use cases.
Track, analyze, and report a variety of traffic and usage data metrics to draw meaningful insights and create feature prioritization.
Test new product features before they are implemented to ensure adherence to product specifications.
Participate in user feedback interviews and surveys to gather product intelligence and use it for new product features and enhancement.

Behavioral Skills
Excellent communication and interpersonal skills
Ability to collaborate and drive work outcomes
Strategic thinking and problem-solving skills
Ability to lead tasks & thrive in a fast-paced, dynamic environment
Attention to detail and strong analytical skills

Technical Skills
Proficiency in digital measurement frameworks and analytics tools
Understanding of AB testing, multivariate testing, and personalized features
Understanding of web, mobile app, chatbot,and Whats App technologies
Knowledge of product management methodologies and best practices
Experience in competition benchmarking and market analysis

Product development Experience in Convenience & Payments, Rewards, Travel, Food Delivery Services, Can connect at