Job Description & How to Apply Below
Cliq Studios is a kitchen design and cabinetry company serving homeowners and trade professionals across the US. We combine professional design services, quality cabinetry, and an online-first experience to deliver full kitchen solutions India team supports technology, part of marketing, analytics, and customer operations for our US business. We are looking for a Customer Success Manager to lead our India-based team, own key US relationships, and build a strong data-driven customer success function.
Role Overview
This role sits at the intersection of people leadership, customer success, and business intelligence.
Lead the India team that supports US customers and partners.
Get inside the business and understand how it works. Suggest what needs to be done to grow!
Use data and analytics to understand business and operational efficiency.
Act as a strategic partner to US leadership, translating insights from India into clear recommendations and action plans.
Key Responsibilities
Team Leadership – India Customer Success
Lead, mentor, and grow a high-performing India-based team (tech, analytics, part of marketing and operation).
Align India tech teams with US product expectations and maintain clarity on requirements, timelines, and outcomes
Partner with Marketing team on performance measurement and oversee the KPIs
Serve as an escalation point for complex business problems and work cross-functionally to resolve them.
2. Business Intelligence & Analytics
Partner with analytics and data teams to design dashboards and reports for business growth, revenue, and operational KPIs.
Translate data into simple, actionable narratives for US and India leadership (what’s happening, why, what we should do next).
3. Stakeholder Management – US & India
Work closely with US leadership (Sales, Design, Operations, Marketing) to align on goals and priorities.
Coordinate with Product, Technology, and Operations to feed customer feedback into roadmaps and process improvements.
Communicate clearly and frequently across time zones, ensuring India teams are aligned with US business needs.
Represent the India team in leadership forums, providing transparent updates, risks, and recommendations.
Required Qualifications
10+ years of total experience, with at least 5 years in Customer Success / Project Management in a B2C / B2B / B2B2C environment.
BE/B.Tech from a Tier-1 or Tier-2 engineering college.
Proven experience leading teams (minimum 5-10 direct reports) with measurable results on customer metrics.
Strong analytical skills – comfortable working with data, building/reading dashboards, and making decisions from numbers.
Experience working with international stakeholders, ideally US-based teams or clients.
Excellent verbal and written communication in English; able to present clearly to senior leadership.
Strong negotiation and conflict resolution skills – able to balance customer expectations with business realities.
Experience in any of the following is a plus (not mandatory): e-commerce or online-first businesses; home improvement, interiors, construction, or design services; customer success for US
Hands-on experience with BI tools (Power BI, Looker or equivalent).
Core Competencies
Problem Solving:
Thinks in terms of long-term solution for business and bring leaders on same page.
Analytical Thinking:
Quickly converts raw data into insight and action; comfortable questioning the numbers. Engage in report building for key decision making.
Ownership:
Takes responsibility for outcomes, not just tasks; comfortable operating with limited supervision.
Influence & Negotiation:
Manages tough conversations with US and internal teams; finds win-win where possible.
Communication:
Clear, structured, and concise in emails, meetings, and presentations.
People Leadership:
Coaches, develops, and holds the team accountable; sets a high bar and helps people reach it.
Adaptability:
Comfortable working in a fast-moving environment with evolving priorities.
Location
Ahmedabad (Working shift 1:00 pm to 10:00 pm overlapping with US team)
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