Head of AI Product Innovation

# Job Purpose

We are looking for a Head of AI Product Innovation - a builder who doesn’t just apply AI to products but defines how intelligence becomes the product itself.

This is an opportunity to architect the AI brain of a global platform from the ground up-shaping not only technology decisions, but product direction, customer value, and long-term platform evolution.

# What You Will Do

➤ Design Intelligence

Architect AI capabilities as core product features
Design systems for intent modeling, sentiment analysis, anomaly detection, and contextual recommendations that directly influence user journeys
Build proactive intelligence engines that trigger workflows, decisions, and growth opportunities
Develop knowledge driven reasoning systems aligned with product outcomes and measurable impact

➤ Turn Signals Into Product Decisions

Create unified customer context across voice, chat, email, social, and enterprise applications as a reusable product layer
Translate external sentiment, brand signals, and behavioral data into product insights and automated actions
Establish continuous learning loops that improve both AI performance and product experience quality
Partner with Product teams to convert AI capabilities into tangible customer value propositions

➤ Own the 0 → 1 Product Journey

Drive discovery, experimentation, and rapid iteration to validate AI-led product features
Balance cutting-edge GenAI innovation with enterprise-grade reliability, governance, and scalability
Collaborate on product strategy including positioning, differentiation, and long-term platform architecture

➤ Lead the Builders

Foster a product-first engineering culture focused on outcomes, usability, and adoption
Define responsible AI standards, governance, and explainability aligned with enterprise customers
Partner deeply with Product, Engineering, Delivery, and Go-To-Market teams

# Product Vision

Visit  (Use the "Apply for this Job" box below).  for more details.

# What You Bring

Strong background in ML systems, GenAI/LLMs, recommendation engines, or intelligent automation
Experience building AI as a product capability
Comfort operating in ambiguity and influencing cross-functional decisions
Regulated domain exposure (BFSI preferred)
Agentic workflows or knowledge-driven reasoning

# Why This Role Matters

This role is not about adding AI into a product - it’s about building a product that is fundamentally intelligent by design. If you want to shape how AI becomes a real business capability - influencing growth, trust, and long-term customer relationships
-this is your opportunity to build it.