Job Description & How to Apply Below
We are looking for a highly analytical and business-focused Ops Analyst who can take ownership of data reporting, dashboard creation, and deep business analysis. The ideal candidate should not only analyze data but also translate findings into actionable insights , identify growth opportunities, highlight inefficiencies, and recommend solutions that drive measurable improvements.
This role is ideal for someone who has worked in mobility platforms, ride-hailing, logistics, fleet management, food-tech, delivery platforms, or on-demand operations , and understands operational metrics and real-time business performance monitoring.
Key Responsibilities
Dashboarding & Reporting
Build and maintain automated dashboards for key business metrics (daily/weekly/monthly)
Develop executive-level dashboards for leadership visibility and decision-making
Track business KPIs such as demand, supply, fulfillment, driver utilization, cancellations, SLA, and retention
Create automated reporting systems to reduce manual reporting dependency
Data Analysis & Business Insights
Analyze trends, anomalies, and business performance issues using structured data
Identify operational bottlenecks and recommend actionable improvements
Conduct root cause analysis (RCA) for issues such as drop in supply, high cancellations, reduced conversion, etc
Provide insights and recommendations on growth opportunities and efficiency improvements.
Business Problem Solving
Develop frameworks for measuring performance and operational health.
Design experiments / A-B testing approaches where needed.
Forecast demand/supply and provide insights for resource planning.
Perform cohort analysis, funnel analysis, retention analysis, and customer/partner segmentation.
Stakeholder Collaboration
Act as a bridge between business teams and technical teams.
Present insights to leadership in a clear and impactful manner.
Support decision-making with data-backed insights, storytelling, and visualization.
Required
Skills & Qualifications
4+ years of experience as a Data Analyst / Business Analyst / Product Analyst
Experience working in Mobility, Food-Tech, Delivery, Logistics, Fleet Management, Ride-Hailing, or Marketplace businesses
Strong expertise in SQL (must-have) for data extraction and analysis
Strong hands-on experience with dashboarding tools such as:
Power BI / Metabase / Google Data Studio
Advanced Excel / Google Sheets skills (pivot tables, complex formulas, automation)
Strong understanding of business metrics, KPI definitions, and performance monitoring
Ability to convert raw data into insights, narratives, and business recommendations
Good knowledge of statistical methods and analytical concepts (trend analysis, hypothesis testing, correlations, etc.)
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