Customer Service Executive

We are hiring an Export Import Executive to manage Export & Import Documentation, Client Coordination, and B2B Operations for multiple Manufacturing Accounts. This role is ideal for candidates interested in Export Import Operations, Client Servicing, and Back Office Management.

Roles & Responsibilities
Manage Export & Import Documentation, including Invoices, Bills of Lading, Customs Documentation, and Shipping Records
Handle Client Coordination, Client Servicing, Customer Support, and Client Follow-up
Support Order Processing, Order Management, Production Planning, and Dispatch Coordination
Maintain MIS, Excel Sheets, Data Management, and Back Office Records
Track Packaging Material, Client-owned Materials, and assist in Client Documentation
Coordinate with Manufacturing Operations, Factory Teams, Stores, and Dispatch Teams
Assist in Telecalling, Customer Care, and Client Escalation Handling
Ensure smooth B2B Client Coordination and Export Import Operations

Key Responsibilities:

Oversee customs clearance and import/export documentation.
Coordinate with customs brokers, freight forwarders, shipping lines, and transporters.
Manage inbound and outbound logistics operations.
Ensure timely clearance, dispatch, and delivery of shipments.
Monitor freight costs and optimize logistics expenses.
Ensure compliance with customs, DGFT, and other regulatory requirements.
Resolve shipment delays, customs issues, and logistics challenges.
Maintain accurate records of imports, exports, duties, and logistics expenses.
Develop and maintain relationships with logistics service providers.
Lead and supervise the C&F and logistics team.

Eligibility & Preferred Background
Graduate / Post-Graduate
Freshers and candidates with experience in Export Import Operations, Documentation, Client Coordination, Back Office Operations, Order Processing, or Telecalling Executive can apply
Strong English Communication, Coordination Skills, Teamwork, Problem-Solving Ability, and Client Handling Expertise
2+ years of experience in Clearing & Forwarding, Import-Export, or Logistics Management.

Job Location
Ahmedabad (Only Ahmedabad based candidates should apply)

Job Location :
Ashram Road (income tax), Ahmedabad
On Call Assistance:
|| Mahendra

Email    
Job Type:
Full-time