Operations Manager

Position: UK Travel Operations Manager
Job Title:

Operations Manager / Assistant Manager – Travel Customer Service

Location:

Onsite – CG Road, Ahmedabad
Working Days: 5.5 Days
Accommodation Provided:
Yes, for outstation candidates
Meal Facility:
Two-time meal provided
Experience

Required:

Minimum 5+ years in an International Travel Company
Team Size Managed: 30+ employees
About the Role
We are looking for a dynamic Operations Manager / Assistant Manager with strong expertise in Travel Customer Service Operations. The ideal candidate must have experience managing large teams, ensuring high-quality service delivery, and working with global clients. A background in international travel processes and contact center operations is essential.

Key Responsibilities
Lead and manage a team of 100+ travel customer service professionals ensuring smooth day-to-day operations.
Oversee service delivery, performance management, SLA adherence, and quality metrics.
Handle client communication (international clients) and escalate issues with timely resolution.
Monitor queue management, workforce planning, shift scheduling, and resource allocation.
Conduct regular team reviews, coaching, training, and performance improvement plans.
Analyse operational data and prepare weekly/monthly reports for management.
Ensure compliance with company policies, process updates, and client requirements.
Support new process transitions, SOP creation, and system implementation as per business needs.
Required

Skills & Qualifications
3+ years of experience in an International Travel Company (mandatory).
Prior experience in managing a team of 30+ employees in a travel BPO/Contact Center environment.
Strong working knowledge of GDS systems (Amadeus, Sabre, etc.).
Experience in contact center operations will be a strong advantage.
Excellent communication, leadership, and conflict-resolution skills.
Strong analytical ability and proficiency in MS Excel and reporting tools.
Ability to work under pressure and manage large-scale operations effectively.
Why Join Us
Opportunity to work with a fast-growing international travel brand.
Accommodation support for outstation candidates.
Two-time meal facility provided.
Professional growth with exposure to global clients and travel technologies.
Work from our premium office located on CG Road, Ahmedabad.
About Technomine Group of Companies
Technomine Group operates eight companies under one roof, providing specialized services across global markets.
1. Solaris Tech

Australian-based solar and battery solutions provider promoting sustainable and renewable energy usage.
2. Orbis LLP India

A global travel network offering customized packages, ticketing, and comprehensive travel support across India, UK & USA.
3. Orbis Healthcare

Recruitment specialists for nurses, HCAs, care workers and medical staff for the UK healthcare sector.
4. Orbis Trucking

A fast-growing Australian logistics company offering reliable and affordable trucking and shipping solutions.
5. Safehaven Guarding LLP

Nationwide CCTV monitoring, remote guarding, perimeter security, access control, and video analytics services.
6. Technomine Travel Solutions (TTS)
https://
End-to-end travel support services including sales, bookings, backend travel operations, and customer service.
7. Orbis Travels (International)

A global travel organization operating across India, UK, and USA offering premium travel solutions since 2018.
8. Technomine BPO Private Limited
A trusted BPO/KPO provider delivering specialized outsourcing solutions across multiple industries.
About Technomine
Established in 2008, Technomine is a client-centric BPO/KPO service provider working with partners across the USA, UK, Europe, and the Middle East.
We cater to multiple industries including:
Video Surveillance
Travel
Healthcare
Medical Record Retrieval
Accounting
Recruitment
IT & Enterprise Solutions
With 16+ years of expertise, we continue to deliver reliable and scalable outsourcing support globally.