VTC Technician TS​/SCI w​/POLY

Job Description

GDIT is looking for a VTC Technician who holds TS/SCI for a full time position, located in Hawaii. GDIT will provide DoDIIS customers worldwide with an ESOC consisting of Self‑Help Knowledge Portals, remote Service Desk resolution support, and in‑field customer engagement support. GDIT will be the first point of contact for IT problem resolutions helping to increase user satisfaction, reduce resolution time, and consolidate and standardize remote and in‑field customer support at the enterprise level.

Responsibilities include engineering, installing, fixing, and programming a wide variety of video display equipment to include video feed devices, channel and layout controls, cameras, microphones, audio and video display components, playback, recording, and duplication devices. Provide standard operating procedures describing how to access and use video display systems. Maintain and enhance customer services by organizing and evaluating service and delivery systems, and procedures.

Work with other team members to promote a high morale environment that is fun and fast‑paced. The right candidate works well within a team. Collaboration, constructive criticism, and peer review are key components of the group dynamic.

• Promotes a positive and respectful workplace
• Handles customer escalations and works as a liaison with government/client officials
• Provides polite and customer friendly service support to client and team
• Possesses current working knowledge of AV components, equipment, and configuration software.

• AMX
• Biamp
• Cisco
• Clear One
• Crestron
• Extron
• Polycom

• Red/Black separation
• Customer service skills
• Fiber optic, Cat cable, and AV specific field terminations
• Audio / DSP configuration
• Control System Programming
• Microsoft Office
• Microsoft Visio
• AV Systems design
• AV Systems troubleshooting
• Gain structure
• User Experience (UX) design
• Graphic design
• Serial & IP communications and protocols

• AA or equivalent + 5 years of related experience
• Active TS/SCI clearance with CI Poly or able to obtain CI Poly
• Supervisor or lead experience is desired

• Security+ CE or another 8570 Cert
• PWS 9.1 cert

Up to 25% travel may be requested.

Hourly rate: $30.44 - $41.18 (subject to experience, geographic location and possibly contractual requirements).

Scheduled Weekly

Hours:

40

Travel Required:

10-25%

Telecommuting Options:
Onsite

Work Location:

USA HI Camp Smith

Benefits:
Our benefits package for all US‑based employees includes a variety of medical plan options, dental plan options, a vision plan, and a 401(k) plan offering pre‑ and post‑tax contributions up to IRS limits with a company match. Other offerings include short‑ and long‑term disability benefits, life, accidental death and dismemberment, personal accident, critical illness, business travel and accident insurance. Paid time off plans include vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans