Office Coordinator HME

The Office CoordinatorHME(“Home Medical Equipment”)serves as the administrative hubof an assigned branch location, ensuring the efficient operation of the office. This role ensures seamless communication andaccuratedocumentation flow between

Nurse Navigator HME,Service

TechnicianHME, and Branch Manager HME personnel.

The ideal candidate is highly organized, detail-oriented, and deeply familiar with medical documentation requirements, ensuring that compliance ismaintainedand patient equipment needs are met efficiently.

This position typically reports to the Branch

ManagerHMEor Nurse Navigator HMEat a certain location.

• Nurse Navigator HMESupport:

• Under Nurse Navigator HME guidance – receive, review, and organize incoming documentation for patients.

• Service Technician HME Support:

• Preparedeliverytickets, setup instructions, and patient compliance paperwork for Service
  
  TechnicianHME.

• Update tracking systems to reflect delivery schedules, equipment pickups, and maintenance requests.

• Ensure Service Technician HMEreturn completed, signed delivery documentation to the office.

• Billing Support:

• Reviewall completed order files fordocumentationaccuracy and completion before billing.

• Assist in resolving basic billing denials or front-end documentation errors that delay claim submission.

• General Administration:

• Interacts with patients to address inquiries,concerns and complaints

• Interacts with clinicians to support service delivery and route complex inquiries to the appropriate personnel.

• Maintain secure, HIPAA-compliant electronic and physical patient records.

• Experience:Minimum of 2 years of experience in a medical office, healthcare administration, ordurable medical equipment (“DME”)environment.

• Knowledge:Familiarity with medical terminology, ICD-10 coding basics,DME documentation standards.

• Skills:Proficiency to learn DMEsoftware andusestandard spreadsheet software. Excellent data entry speed and accuracy.

• Attributes:Exceptional organizational skills and the ability to multitask in a fast-paced environment.

USD $19.00 - USD $21.00 /Hr.