LensCrafters – EyeCare Advisor

Position:
Lens Crafters – Eye Care Advisor (Part‑Time)

Location:

Aiken, SC, 29803

Lens Crafters is a place for visionaries. We’ve got a vision for pairing state‑of‑the‑art technology with a truly personal approach to eye care. Everything we do is centered around sight, because quality care helps us see the joy in life. Learning from the best makes us all better, and continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At Lens Crafters, we want every person who enters our doors to feel our passion for care. We are committed to taking care of you, so you can bring the best quality experience to our patients and customers.

Lens Crafters is part of Essilor Luxottica, a global leader in the design, manufacture and distribution of world‑class vision care products. Join our global community of over 200,000 employees worldwide in driving the transformation of the eyewear and eye‑care industry.

The Eye Care Advisor creates exceptional value for our customers by delivering the Lens Crafters Experience. The role ensures all patients receive the highest quality optometric care, drives store performance, and integrates the brand story with flawless execution of the patient experience, linking both doctor and retail functions.

• Greets customers promptly (within 30 seconds).
• Answers the telephone within three rings in a friendly, courteous manner.
• Explains all required paperwork, tests, products, and services.
• Reviews prescriptions and patient information carefully; consults with Optician, Managing Doctor, or Retail Management when needed.
• Displays patience and courtesy with indecisive or difficult customers and patients.
• Performs work accurately, thoroughly, and efficiently despite time pressure and customer volume.
• Identifies unsatisfied customers and resolves issues promptly.
• Demonstrates knowledge of appointment booking/scheduling procedures and computer operations.
• Maintains all patient records accurately and HIPAA‑compliant.
• Places contact lens orders, processes shipments, and submits invoices for payment.
• Operates the POS system accurately, collects proper payment, and adheres to company security procedures.
• Explains the “One Hour” processing time and expected delivery times to customers.
• Maintains store appearance and visual displays in accordance with company guidelines.
• Ensures a safe working environment for all associates and patients.
• Responds quickly to changes in store promotions and communicates updates to staff.

• Demonstrates good product knowledge and accurately describes features and benefits of lenses and frames.
• Assists customers in selecting frames and lenses that best suit vision, lifestyle, and budget.

• Performs all pre‑examination testing with accuracy and explains measurements to patients.
• Provides coaching and guidance to patients on contact lens care and handling.
• Maintains and disinfects contact lens inventory and supports the optometrist as needed.

• High School graduate or equivalent.
• Strong customer service skills (internal and external).
• Knowledge of current fashion trends.
• Strong communicator and listener.
• Problem‑solving ability.
• Familiarity with cash registers, computers, and calculators.
• Excellent organization skills.
• Proficient in sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

• Experience in customer service, retail, and/or optical.
• Strong interpersonal skills.

Employee pay varies by geography, experience, qualifications, and local wage requirements. Employees may also receive a competitive bonus and/or commission plan, along with a comprehensive rewards package that includes health care, retirement savings, paid time off/vacation, and various employee discounts.

Essilor Luxottica complies with all applicable laws related to the application and hiring process. If you would like to request a reasonable accommodation, please call the Essilor Luxottica Speak Up Hotline at 844‑303‑0229 or email the contact listed in the posting. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law.

Essilor Luxottica complies with all applicable laws related to the application and hiring process. Native Americans in the U.S. receive preference according to tribal law.