ServiceNow HAM Solution Architect; Aiken, SC; Washington, DC

Service Now HAM Solution Architect (Aiken, SC; Washington, DC)

The ideal candidate will possess deep expertise in Service Now's HAM Pro module, strong knowledge of CMDB, and a proven ability to translate complex business requirements into scalable, secure, and effective technical solutions that drive operational efficiency and lifecycle management.

• Lead the architectural design and implementation of Service Now Hardware Asset Management (HAM) solutions.
• Architect and oversee the integration between Service Now HAM, CMDB, and other enterprise systems to ensure data integrity and a unified view of all hardware assets.
• Act as a subject matter expert for the Service Now platform, providing technical guidance, best practices, and innovative solutions to the project team and stakeholders.
• Define and enforce data quality standards, governance frameworks, and reconciliation processes for hardware assets within the CMDB.
• Translate complex business requirements from various departments (IT, Finance, Procurement) into detailed technical designs and specifications.
• Drive the automation of hardware asset lifecycle processes, from procurement and deployment to disposal and refresh.
• Conduct technical design reviews and provide mentorship to developers, ensuring solutions are maintainable, extensible, and aligned with platform best practices.
• Collaborate with cross-functional teams to ensure the delivered solution meets business needs and is aligned with the overall IT strategy.

• Proven experience in architecting, developing, and delivering Service Now Hardware Asset Management (HAM) solutions.
• Extensive experience with the Service Now platform, including a deep understanding of the CMDB data model and its integration with asset management.
• Strong knowledge of the hardware asset lifecycle and best practices.
• Hands‑on experience with Service Now Discovery, Service Graph Connectors, and other integration methods (REST/SOAP).
• Demonstrated ability to create and present technical solution designs and roadmaps to both technical and non‑technical audiences.
• Service Now Certified Implementation Specialist (CIS) in Hardware Asset Management (HAM) is highly preferred.
• Service Now Certified System Administrator (CSA) is required.
• Excellent communication, leadership, and problem‑solving skills with a focus on delivering high‑quality, scalable solutions.

Department:
Preferred Vendors
This is a contract position