Ops Installation Manager

Description

Artisan Design Group (ADG), a Lowe’s company, is a leading national provider of interior finishings

solutions for homebuilders and property management clients. ADG delivers end to end design,

procurement and installation services for flooring, cabinets, countertops and a growing portfolio of

interior products.

Founded in 2016, ADG has grown by uniting respected regional operators across the country.

Following its 2025 acquisition by Lowe’s Companies, Inc., the company continues to operate as ADG

while benefiting from the scale, resources and brand strength of one of the most trusted names in

home improvement. Together, they are expanding their capabilities in a highly fragmented market

while remaining committed to craftsmanship, service and local expertise. that make their teams

valued partners nationwide.

The Operations & Installation Manager is responsible for overseeing the day-to-day operations of the branch warehouse and installation functions. This position manages installer scheduling and performance, warehouse personnel, inventory, shipping and receiving, job preparation, and overall workflow to ensure jobs are completed accurately, safely, efficiently, and according to industry standards.

The Operations & Installation Manager works closely with the Branch Manager, sales representatives, installers, warehouse associates, and office staff to identify and resolve issues, maintain operational efficiency, and ensure the branch has the resources and manpower necessary to meet its workload.

• Maintain an installer base sufficient to cover the branch's workload and scheduled installation needs.
• Assign all installation jobs scheduled for the day and coordinate installer schedules and workloads.
• Ensure installers are installing materials according to company and industry standards.
• Monitor installer performance, address concerns, and communicate expectations regarding quality, safety, and productivity.
• Serve as a primary point of contact for installers regarding job assignments, materials, scheduling, and job-related concerns.
• Answer and manage calls from installers, sales representatives, office staff, and other branch personnel.
• Communicate job issues, material concerns, scheduling conflicts, or other problems to the appropriate sales representative or branch management.
• Resolve installer conflicts, salesperson concerns, scheduling issues, and other day-to-day operational challenges.
• Coordinate with the Branch Manager to ensure installation operations support the overall branch workload and customer commitments.
• Oversee the daily duties and performance of warehouse associates and address areas requiring improvement.
• Train new warehouse associates on company procedures, safety practices, material handling, and job preparation.
• Maintain a clean, organized, and safe warehouse environment.
• Supervise the loading and preparation of materials for installation crews.
• Operate a forklift to load and prepare materials for installation crews.
• Scan jobs out, return materials, and ensure job-related materials are properly accounted for.
• Complete daily reports reflecting shipping, receiving, job movement, and other required operational activity.
• Work with the Branch Manager to maintain appropriate inventory levels.
• Maintain accurate inventory records and assist with inventory control, cycle counts, and reconciliation.
• Ensure materials are properly received, stored, staged, returned, and accounted for.
• Identify inventory shortages, discrepancies, damaged materials, or other issues and communicate them to appropriate management.

• Maintain safe work practices while meeting strict deadlines and productivity expectations.
• Ensure warehouse and…