Customer-Focused Relationship Associate

Position: Customer-Focused Relationship Associate at AFC
Join AFC as a Relationship Associate, where you will enhance customer experiences and promote growth among independent auto dealers. This role emphasizes account management, relationship building, and data analysis.

As a key member of the local team, the Relationship Associate supports financing solutions for over 12,000 dealerships across North America. With a passion for customer service, you will drive positive outcomes by identifying dealer needs and collaborating to meet branch goals. Your experience in customer-facing roles and sales support will contribute significantly to the team’s success.

Key Responsibilities:

• Develop understanding of customer needs using CRM tools

• Identify needs to promote product solutions effectively

• Manage accounts and enhance dealer growth through discussions

• Service and mitigate risk on customer accounts

• Drive growth opportunities for existing accounts

Requirements:

• Minimum two years in customer-facing or sales roles

• Valid Class 5 driver's license with reliable transportation

• Willingness to travel for customer support

• Strong adaptability in a multi-faceted environment

• Proficiency in technology and software applications

Elevate relationships and drive dealer success with AFC’s dedicated team.
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