Resident Services Coordinator

Overview

Your Current Company Our client is a growing residential living platform backed by a major global real estate firm. They are expanding across North America with a focus on hospitality‑led resident experiences and well‑run communities.

Reporting to the Community Manager, you will be the main point of contact for residents, prospects and guests. You will respond to inquiries within 24 hours by phone, email or post and follow up to make sure things are resolved. You will greet visitors, handle overflow tours by phone and digital consultation and follow up on active leads.

You will plan and deliver resident events, manage community communications and post regular updates on what is happening in the building. You will also support the leasing team with application approvals, help the maintenance team with preventive scheduling and notifications and oversee contracts like janitorial, window washing, elevator, security and valet.

You will ideally have at least 2+ years customer service experience in residential real estate, including resolving complaints and disputes. Hospitality experience is a plus. You should be a transparent communicator written and verbal, able to work independently and comfortable with Outlook, Office 365. The role is active, as you will be coordinating tenant events, inspecting suites and general areas on a daily basis.

You will receive a base salary of up to $64,000, bonus, vacation, benefits, 10 sick days, RRSP matching and a host of other perks. You will join a platform that is scaling quickly with real room to grow as recent communities come online.