Part-Time Senior Customer Experience

Position: Part-Time Senior Customer Experience Role
Shape customer banking journeys with Scotiabank as a Senior Customer Experience Associate in Airdrie, AB. Focus on service excellence and sales opportunities to meet financial goals.

This Senior Customer Experience Associate role entails direct engagement with customers in our Canadian Banking Branch. You will effectively triage client inquiries, driving satisfaction and loyalty while identifying sales opportunities like account openings and credit options. Your tech-savvy nature will help educate customers on digital tools.

Key Responsibilities:

• Ensure customers receive appropriate assistance in the branch

• Identify simple sales opportunities and fulfill client needs

• Support clients in using mobile banking applications

• Foster strong relationships with customers through service

• Simplify complex concepts for customer understanding

Requirements:

• Previous experience in retail sales or banking preferred

• Strong technical skills for digital banking demonstration

• Flexibility to adjust to varied work schedules

• Commitment to learning and team collaboration

• Experience conducting proactive marketing calls

Utilize your skills in customer service and banking technology at Scotiabank to enhance customer experiences.
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