Member Service Advisor | Alberta

Position: Member Service Advisor  | Alberta

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Posting Closes: June 3, 2025

Employment Status: Part-time (20 hours/week). This is a Monday to Saturday location, the successful candidate must be available to work a 4 hours per day Monday to Friday. Servus is growing! We are currently looking for a Member Service Advisor at our Airdrie Branch.

Reporting to the Branch Manager, your primary goal is to effectively respond to member inquiries by maintaining a high level of knowledge relating to our products and services, manage traffic flow within the branch, aid members, and complete a variety of administrative tasks effectively and efficiently.

More specifically, the scope of your responsibilities will include, but are not limited to:

• Achieve or exceed assigned sales and referral goals.
• Enthusiastically participate in and assist in the creation of corporate and branch campaigns, and marketing/business development plans.
• Identify, solicit, and close sales opportunities; offer appropriate Servus products and services to members in response to stated needs, as well as in response to clues indicating unstated needs
• Build member confidence, loyalty, and trust through the delivery of superior personalized service and the referral or sale of customized financial solutions.
• Direct telephone and in branch traffic flow to ensure that member needs are met in a timely manner. Welcome members who arrive for appointments and manage branch calendar
• Recognize and celebrate team successes
• Work collaboratively to accomplish common goals

Requirements

To qualify, you must have customer service experience, proven sales experience, cash-handling experience, and a high school diploma.

Although not required, the following are valuable assets:

• Previous experience working with a Financial Institution
• Post-secondary education in Finance (or related studies)

Servus encourages candidates with a strong desire to learn and improve their financial intelligence! We provide extensive training, coaching, and educational/personal development assistance, to give you all the right tools to succeed and continually improve in this role.

Most importantly, we are looking for candidates with enthusiastic energy and impeccable communication skills who are effortless in building rapport with our members. If you are a positive, organized, and detail-oriented person looking for a long-term career growth, then we encourage you to apply!

Benefits

Why choose Servus?

Working for Servus has outstanding benefits. In addition to standard benefits like health and wellness, vacation and retirement savings programs, we also provide other important benefits such as:

• Training & Development Opportunities
• Career Advancement Potential
• Flexible work options
• Competitive Compensation including performance-based incentive pay
• Meaningful work towards individual and corporate goals
• Opportunities to get involved and give back through an employee volunteer program

For Information About These Benefits And More, .

At Servus, our employees are also members. This means you'll have all the benefits of being a member of the credit union including profit sharing, voting for the board of directors, and all of the services we provide ... with a few additional perks!

What happens next?

Only those applicants selected for an interview will be contacted. Should you require any accommodations during the hiring process, please advise us at that time.

Discover a sense of belonging amongst a team of unique, authentic individuals working together to reimagine financial fitness. We value and celebrate the richness that diverse backgrounds and experiences bring to our community. Your skills, passion, and curiosity may find a sense of belonging at Servus, so even if you don't check every box we encourage you to apply!Seniority level

• Seniority level
  
  Entry level

Employment type

• Employment type
  
  Part-time

Job function

• Job function
  
  Customer Service
• Industries
  
  IT Services and IT Consulting

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