Family & Enrollment Coordinator

We’re Growing Our Team Family Experience & Enrollment Coordinator Part-Time Evenings & Weekends

Ambition Performing Arts Inc. | Airdrie, Alberta

At Ambition Performing Arts, we are not just registering students for classes. We are helping children build confidence. We are helping families find belonging. We are
raising tomorrow’s leaders through the arts.

As we continue to grow, we are looking to add2 to 3 exceptional people
to our Family Experience Team.

This role is ideal for someone who loves people, thrives in a fast-paced environment, and understands that exceptional customer experiences are built through relationships, consistency, communication, and follow through.

At APA, we believe families are not looking for “just another activity.” They are looking for a place where their child feels safe, seen, encouraged, and connected. This role helps create that experience from the very first interaction.

Some people are naturally gifted at making others feel welcome. They remember names. They notice nervous parents. They follow up when others forget. They communicate with warmth and confidence. They solve problems before they become frustrations. They genuinely care about people.

We are looking for those people.

This is a
part-time evenings and weekends position
supporting our front-end family experience, enrollment, communication, and lead follow up systems.

This role is much more than answering phones or processing registrations. This position helps guide families through the decision-making journey by building trust, creating connection, and helping them feel confident choosing APA for their child.

You will help create the atmosphere, communication, and experience our studio is known for while supporting the systems that help our programs continue to grow.

• Welcoming families and students into the studio
• Guiding prospective families through classes, programs, and registration options
• Following up consistently with leads, trial students, and current families
• Creating personalized and positive interactions with families
• Helping families overcome questions, concerns, or uncertainty with confidence and empathy
• Assisting with enrollment, student accounts, and communication systems
• Supporting recital, events, performances, and busy studio evenings
• Helping maintain an organized, professional, and welcoming environment
• Responding to inquiries with warmth, urgency, and professionalism
• Supporting retention through relationship building and exceptional customer care
• Helping create a “wow” experience that families want to tell others about

• Part‑time evenings and weekends
• Additional hours available during peak seasons and special events
• Busy seasons include August through October and recital/performance periods

You might be a great fit if you are:

• Warm, welcoming, and people-focused
• Organized and detail-oriented
• Naturally proactive and solution‑focused
• Comfortable following systems and communication processes
• Calm under pressure in busy environments
• A strong communicator both in person and digitally
• Energized by children, families, and community
• Someone who follows through consistently
• Able to balance empathy with professionalism and confidence
• Motivated by helping people say “yes” to opportunities that improve their lives

• Experience in customer service, hospitality, recreation, education, arts, or administration
• Experience with lead follow up or sales systems
• Experience working with children or families
• A love for dance, music, theatre, or the arts
• Confidence with technology and communication systems
• Experience in a fast‑paced service environment

For over
23 years
, Ambition Performing Arts has served thousands of families through dance, music, drama, leadership, and mentorship programming.

We believe:

• Relationships matter
• Dance lessons teach life lessons
• Families deserve to feel seen, valued, and supported
• Kids deserve positive role models
• Excellence is a choice
• Consistency builds trust
• The arts have the power to change lives

We are proud to provide a
safe, innovative, and…