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Job Description & How to Apply Below
We’re Growing Our Team
Family Experience & Enrollment Coordinator
Part-Time Evenings & Weekends
Ambition Performing Arts Inc. | Airdrie, Alberta
At Ambition Performing Arts, we are not just registering students for classes. We are helping children build confidence. We are helping families find belonging. We are raising tomorrow’s leaders through the arts.
As we continue to grow, we are looking to add 2 to 3 exceptional people to our Family Experience Team.
This role is ideal for someone who loves people, thrives in a fast-paced environment, and understands that exceptional customer experiences are built through relationships, consistency, communication, and follow through.
At APA, we believe families are not looking for “just another activity.” They are looking for a place where their child feels safe, seen, encouraged, and connected. This role helps create that experience from the very first interaction.
Some people are naturally gifted at making others feel welcome. They remember names. They notice nervous parents. They follow up when others forget. They communicate with warmth and confidence. They solve problems before they become frustrations. They genuinely care about people.
We are looking for those people.
ABOUT
THE ROLE
This is a part-time evenings and weekends position supporting our front-end family experience, enrollment, communication, and lead follow up systems.
This role is much more than answering phones or processing registrations. This position helps guide families through the decision-making journey by building trust, creating connection, and helping them feel confident choosing APA for their child.
You will help create the atmosphere, communication, and experience our studio is known for while supporting the systems that help our programs continue to grow.
RESPONSIBILITIES INCLUDE
Welcoming families and students into the studio
Guiding prospective families through classes, programs, and registration options
Following up consistently with leads, trial students, and current families
Creating personalized and positive interactions with families
Helping families overcome questions, concerns, or uncertainty with confidence and empathy
Assisting with enrollment, student accounts, and communication systems
Supporting recital, events, performances, and busy studio evenings
Helping maintain an organized, professional, and welcoming environment
Responding to inquiries with warmth, urgency, and professionalism
Supporting retention through relationship building and exceptional customer care
Helping create a “wow” experience that families want to tell others about
HOURS
Part‑time evenings and weekends
Additional hours available during peak seasons and special events
Busy seasons include August through October and recital/performance periods
THE RIGHT PERSON FOR THIS ROLE
You might be a great fit if you are:
Warm, welcoming, and people-focused
Organized and detail-oriented
Naturally proactive and solution‑focused
Comfortable following systems and communication processes
Calm under pressure in busy environments
A strong communicator both in person and digitally
Energized by children, families, and community
Someone who follows through consistently
Able to balance empathy with professionalism and confidence
Motivated by helping people say “yes” to opportunities that improve their lives
BONUS POINTS IF YOU HAVE
Experience in customer service, hospitality, recreation, education, arts, or administration
Experience with lead follow up or sales systems
Experience working with children or families
A love for dance, music, theatre, or the arts
Confidence with technology and communication systems
Experience in a fast‑paced service environment
ABOUT APA
For over 23 years , Ambition Performing Arts has served thousands of families through dance, music, drama, leadership, and mentorship programming.
Our mission is simple:
Raising tomorrow’s leaders through the arts.
We believe:
Relationships matter
Dance lessons teach life lessons
Families deserve to feel seen, valued, and supported
Kids deserve positive role models
Excellence is a choice
Consistency builds trust
The arts have the power to change lives
We are proud to provide a safe, innovative, and…
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