Senior Technical Support Specialist - Avaya

Elevate your career with Anovia as a Senior Technical Support Specialist specializing in Avaya systems. This fully remote role focuses on resolving technical issues in VoIP communication environments.

You will be part of Anovia's Global Voice Operations, providing high-level support for enterprise clients using Avaya platforms. With a minimum of 3 to 5 years of hands-on experience, you will tackle complex issues within defined timelines. Your strong foundation in networking and VoIP protocols, along with flexible availability for on-call duties, will be critical in ensuring client satisfaction.

Key Responsibilities:

• Address and resolve Avaya-related client issues efficiently

• Perform deep analysis and troubleshooting of VoIP environments

• Share technical knowledge through training sessions

• Maintain accurate documentation in CRM systems

• Configure and manage Avaya Media Servers and components

Requirements:

• Minimum 3-5 years of experience supporting Avaya systems

• Strong background in SIP and VoIP technologies

• Proficient in troubleshooting using Wireshark

• Familiar with Linux environments and server setups

• Open to rotational weekends and on-call responsibilities

Enhance your skills in VoIP and Avaya systems as a part of Anovia's dedicated team.
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