Job Description & How to Apply Below
The position responsibilities include scaling support of several data center locations of AWS in Alberta, and be responsible for day-to-day assistance with capacity management. The Network Technician will work closely with both internal customers of AWS and external vendors to facilitate smooth project execution as directed by Technical Program Managers.
Ideal candidates will be highly autonomous, very detail oriented, possess strong written and verbal communication skills and have significant experience in supporting large scale, enterprise class networks. Excellent network implementation and troubleshooting skills combined with proven documentation methodology are also required. Strong written and verbal communication skills and the ability to interact efficiently with peers and customers are required. The desire and ability to work in a fast paced, collaborative environment is essential.
In addition to providing top-tier management and support of Amazon’s vast network infrastructure, Network Technicians are expected to build or enhance tools, develop best practices, refine operational procedure and constantly think proactively and innovatively.
Key Responsibilities
Monitoring the queue for new requests, changes or projects
Plan and implement assigned projects as per defined processes and standards
Estimate project requirements in terms of time, cost and resources
Follow change management guidelines during the execution of projects; work with vendors as needed and monitor their work; collaborate with cross‑functional teams including network TPM and engineers; remain updated about new technologies, processes and designs; follow safety and security standards
Troubleshoot network or physical component issues during deployment
Communicate with stakeholders and share regular updates, and work to remove project obstacles
Troubleshoot networking, routing and interconnectivity issues, including troubleshooting of network device configuration and low level application interaction
Manage work and priorities through ticketing system and workflow
Up to 30% travel may be required
Troubleshooting cabling infrastructure connectivity issues, including patch panels and patch cords
Complete customer requests via trouble ticketing system
Participate in the installation, migration, basic configuration and rollout of new or upgraded hardware
Familiarity with common networking terms
Substantial background in large‑scale datacenter network implementations and support of physical layer of network infrastructure
TCP/IP networking knowledge
Broad understanding of infrastructure technologies
Knowledge of network cabling, optic types, and test equipment, such as VFL, power meter, and OTDR
Experience with cabling infrastructure best practices and methodologies
Basic Qualifications
1+ years of data center experience
1+ years of computer networking experience
High school or equivalent diploma
Can lift and rack equipment up to 40 pounds
Knowledge of fiber optic and copper cabling standards, testing equipment and troubleshooting methodologies
Preferred Qualifications
Experience with cabling infrastructure best practices and methodologies
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit (Use the "Apply for this Job" box below). for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The starting pay for this position is listed below. Amazon is a total compensation company, additional earnings may include shift differentials, overtime pay, and performance bonuses where applicable. Final pay rate will be based on factors including shift selection, location, and experience. In addition, Amazon offers basic life & AD&D insurance, paid time off, and other resources to improve health and well‑being.
We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.
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