System Operator

Company:
Fortis Alberta

At Fortis Alberta we invest in our greatest resource – our people. As Alberta’s largest electricity distribution provider, we are positioned for growth. Each day, Fortis Alberta employees strive to exceed customer expectations while maintaining a focus on our commitment to safety.

Final date to receive applications:
September 21, 2026

REPORTS TO:

TITLE:

System Operator (U26-169)

DEPARTMENT:
Operations

WORK LOCATION/OFFICE:
Airdrie Highland Park

STATUS: 01 Full Time - Salaried

NUMBER OF HIRES: 2

Reporting to the Supervisor FCC Operations. The System Operator plays a primary role as the centralized Operator-In-Charge within the Fortis Alberta Control Centre. Responsibilities include operating & monitoring the distribution network, coordinating power outages, facilitating switching, and communicating distribution network information in a 24/7 environment. The System Operator leads continuous improvement initiatives and ensures the coordination of field staff in a manner that adheres to Fortis Alberta safe work practices.

• Monitor and control the operation of the distribution system either by administering permissions and authorizations to field staff or by utilizing the SCADA system.
• Write, approve, and direct switching programs to establish conditions on the distribution system for maintenance, construction, commissioning, and restoration purposes in accordance with established policies and procedures.
• Manage and dispatch trouble calls and crews.
• Coordinate system operations and switching with other utilities, REAs and independent power producers.
• Analyze planned and unplanned power outages with field staff to improve restoration practices.
• Respond to off-normal situations including outages, alarms and managing emergencies.
• Maintain System Status Log, enter information, prepare reports, and keep records as required by company policies.
• Coordinate with Operational Engineering to manage load transfers.
• Communicate with internal and external stakeholders as necessary.
• Provide input into development of Fortis Alberta’s protection code and system operating policies and procedures.
• Anticipate peak demand periods or emergencies and proactively plan/coordinate the required work.
• Explore, identify, initiate, and lead improvements for processes, practices, and tools.
• Participate and provide input into the development and delivery of training materials and activities.
• Assist with the mentoring and coaching of new System Operators.
• Communicate with the Data Integrity Team to report deficiencies.
• Special projects and other duties as assigned.

• Thorough understanding of the operation of distribution systems, electrical systems, and/or other relevant experience required to operate the system efficiently and effectively.
• Demonstrated ability to build trusted relationships and work collaboratively as part of a large team.
• Exceptional interpersonal and communication skills in dealing with and internal and external customers.
• Ability to analyze information and make decisions independently during high volume periods and under stressful conditions.
• Demonstrated ability to contribute to continuous improvement, challenge the ‘status quo’ and provide sound recommendations to improve processes.
• Excellent organizational and time management skills to manage multiple priorities and competing demands.
• Working knowledge of computer applications (Word, Excel, Outlook, and SharePoint) and ability to learn and understand new and advanced applications.
• Knowledge of Fortis Alberta service territory geography.

• An Electrical Engineering Technology diploma, Journeyman Power Line Technician, or Power Systems…