Retail Shift Leader

Canna Cabana – Part Time Shift Leader

We are actively seeking dedicated, responsible, hardworking, and mature individuals to become a key member of our team.

• Provide assistance to store management in supervising and facilitating the daily operations of the store.
• Oversee the responsibilities of the Store Manager in the absence of SM or ASM.
• Assist in personnel management during shifts and resolve any customer service issues as needed.
• Provide direction, guidance, and instruction to all store associates as required.
• Ensure store conditions are consistently upheld to established standards.
• Assist in ensuring staffing levels adequately meet business needs when requested.
• Be the sales and customer service leader/role model in the absence of SM/ASM.
• Greet and assist customers in a way that models exemplary conduct to other staff.
• Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members.
• Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary.
• Ensure that all health, safety, and security regulations are adhered to and required standards are met on shift.
• Achieve sales targets and store‑level KPIs.
• Ensure employees on shift are actively pursuing sales goals.
• Oversee and assist in inventory management and be accountable for the inventory processes on shift.

• Must have a valid Sell Safe Certification.
• Completion of high school and college/CEGEP/vocational or technical training required.
• Demonstrated sales and service orientation required.
• Minimum of 2 years work experience in the retail industry required – Cannabis industry preferred.
• Excellent time‑management and prioritizing skills.
• Demonstrated ability to train and motivate staff.
• Skills to monitor and lead by example as required.
• Basic office administration skills.
• High level of proficiency with Microsoft Office productivity suite.
• Highly effective teamwork skills.
• Able to effectively communicate both verbally and in writing with individuals at all levels of the organization.
• Strong customer service and troubleshooting skills.
• A well‑defined sense of diplomacy.
• Excellent teamwork and team‑building skills.
• Thorough understanding of applicable health and safety legislation.
• A professional, responsive, and positive work attitude is essential.
• Ability to work nights, holidays, weekends and different locations.

Part‑time, Permanent