Job Description & How to Apply Below
Retail Operations Lead
About Life At Pet Smart
At Pet Smart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. This posting reflects an existing vacancy, and we are actively seeking candidates for this role.
Benefits That Benefit You
Paid Weekly
Health & Wellness Benefits
* Group Registered Retirement Plan (RRSP) with company match
Paid Time off for full-time associates
Associate discounts
Tuition Assistance
Career pathing
Development opportunities
Job Summary
Pet Smart’s Process Lead (Retail Operations Lead) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is responsible for merchandising and inventory management, pet care operations, opening and/or closing the store, overseeing associates, and maintaining a safe and organized environment.
Essential Responsibilities
People Leadership
Support and guide sales associates in merchandise handling, providing training on product knowledge and presentation standards.
Facilitate the associate experience and support associate development, including training, onboarding, mentoring, coaching, feedback for performance reviews, disciplinary action, and promotions.
Delegate and validate completion of daily tasks.
Lead and direct associates when acting as the leader on duty.
Address and administer associate complaints and grievances.
Recognize and celebrate associates driving overall engagement.
Store Operations and Overall Store Experience
Execute merchandise strategies to optimize sales, including receiving product, product placement, seasonal displays, and promotional setups.
Manage inventory levels, conduct audits, and analyze sales trends to inform stock replenishment and markdowns.
Assist in maintaining accurate inventory records, conducting audits, and addressing discrepancies.
Operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies.
Maintain store standards and lead a culture of empowerment by ensuring compliance with Policies and Procedures (P&Ps) and Code of Ethics.
Share responsibility with store opening and closing procedures to uphold our brand promise.
Complete monthly live cycle counts and address discrepancies.
Responsible for pet care maintenance, commitment standards (cleaning, feeding, providing water), and caring for new arrival and sick pets.
Ensure pet parents have a positive experience with online orders including pick-up in store or ship from store.
Support the associate and pet parent experience at all levels and ensure pets in our care are safe and healthy.
Take immediate action and report when a sick/injured pet is identified in the store; transport to the vet as needed.
Follow company Policies and Procedures to prepare for and receive new store owned pet arrivals, ensuring pets are healthy to move to the sales floor after quarantine period.
Qualifications
2+ years of retail supervisory experience in a customer-focused environment.
Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.
Supervisory Responsibility
No direct reports, but expected to guide and support the development of other associates.
Provide feedback on associate performance to direct supervisor.
Act as the Leader when other Leaders are not in the store, supervising associates, assigning tasks, and addressing concerns.
Essential Physical Demands And Work Environment
Require standing, walking, climbing a ladder, and using hands to handle, feel, hold, write, etc. Frequently reach with hands and arms, stoop, kneel, crouch, talk and hear. Specific vision abilities required include depth perception.…
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