Customer Service Associate

Overview

Job description:

Foggy Gorilla Vape Shop is seeking an enthusiastic, customer-focused Retail Sales Associate to join our team. In this role, you’ll help customers find the right vape products and accessories, deliver exceptional service, and create a welcoming, positive shopping experience. We’re looking for someone who is reliable, personable, and thrives in a fast-paced retail environment.

• Greet customers warmly and assist them in selecting the right products.
• Process sales accurately using the Point of Sale (POS) system, including cash handling.
• Provide product knowledge and demonstrations to help customers make informed choices.
• Recommend and upsell products based on customer needs and preferences.
• Maintain a clean, organized, and well-stocked store.
• Address customer questions or concerns in a professional and helpful manner.
• Support team members and contribute to overall sales goals.

• Must meet the legal age requirement to work in a vape retail workplace.
• Minimum 3 years of retail sales experience (vape, smoke, or specialty retail experience is considered an asset).
• Strong communication and customer service skills.
• Weekend, holiday and evening availability required.
• Reliable transportation
• Proficient with POS systems, cash handling, and basic math.
• Team player with a positive, professional attitude.

• Friendly and supportive work environment.
• Employee discounts on products.
• Opportunity to grow your knowledge in a fast-moving evolving industry.
• Hands-on experience in a specialty retail setting.

If you’re passionate about retail, enjoy working with people, and want to be part of a team that values professionalism and customer care, we’d love to hear from you.

Apply today to join the Foggy Gorilla team!

Pay:
From $15.00 per hour

• Do you currently hold a valid driver's license and have reliable access to your own vehicle for work-related travel?

• Customer service: 3 years (preferred)

• In person