Customer Experience Manager at Michaels

Elevate customer satisfaction as a Customer Experience Manager at Michaels in Airdrie, AB. Focus on enhancing front-end operations and training staff to ensure quality service.

In this managerial role, you will lead the customer experience team while managing operational expectations r responsibilities involve adhering to policies, executing omnichannel processes, and maintaining recovery standards. Engage with customers directly to provide solutions and foster a welcoming shopping atmosphere.

Key Responsibilities:

• Manage adherence to Company policies and procedures

• Lead the training and development of customer experience team

• Plan and execute in-store events and promotions

• Ensure effective cash reconciliation and inventory processes

• Serve as Manager on Duty, setting a positive example

Requirements:

• Previous retail management experience preferred

• Ability to stand for long periods and lift heavy boxes

• Strong interpersonal and coaching skills

• Knowledge of retail policies and operational standards

• Comfortable with a dynamic, customer-focused environment

Utilize your retail expertise and leadership skills to enhance the overall shopping experience at Michaels in Airdrie.
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