Customer Experience Management at Michaels

Position: Customer Experience Management Role at Michaels
Drive customer engagement as a Customer Experience Manager at Michaels in Airdrie, AB. Focus on leading team operations and delivering exceptional service.

This management position ensures compliance with Standard Operating Procedures and Company programs. You will oversee front-end operations and lead the omnichannel processes while actively contributing to team performance. Manage store recovery standards and engage with customers to solve their needs, exemplifying the company’s values.

Key Responsibilities:

• Assist Store Manager with operational compliance

• Coach the customer experience team for optimal performance

• Lead planning and execution of store events

• Manage shrink, safety, and cash reconciliation programs

• Participate in onboarding and training of new team members

Requirements:

• Preferred experience in retail management

• Ability to perform physical tasks, including lifting

• Strong skills in coaching and conflict resolution

• Commitment to customer satisfaction and team development

• Ready to work in a dynamic retail environment

Bring your leadership and operational skills to foster an outstanding shopping experience at Michaels.
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