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Job Description & How to Apply Below
Your role centers on optimizing front-end operations and leading customer service initiatives.
As a key leader, you will promote adherence to store policies and ensure the team meets operational expectations. Your focus will be on training staff, delivering a friendly shopping experience, and managing compliance in all front-end activities. Engage positively with customers and support them in finding solutions for their needs.
Key Responsibilities:
• Lead adherence to SOPs and operational standards
• Supervise and mentor customer experience team members
• Plan and lead engaging in-store and class events
• Manage cash reconciliation, inventory, and shrink programs
• Act as Manager on Duty, promoting a positive work culture
Requirements:
• Retail management experience preferred
• Ability to stand for long periods and handle lifting
• Skilled in team training and customer interaction
• Familiarity with retail operations and customer service
• Eagerness to work in a vibrant retail setting
Use your experience and passion for service to create memorable shopping experiences for customers at Michaels.
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(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
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