Michaels Customer Experience Manager

Enhance customers' shopping journeys as a Customer Experience Manager at Michaels in Airdrie, AB.

Your role centers on optimizing front-end operations and leading customer service initiatives.

As a key leader, you will promote adherence to store policies and ensure the team meets operational expectations. Your focus will be on training staff, delivering a friendly shopping experience, and managing compliance in all front-end activities. Engage positively with customers and support them in finding solutions for their needs.

Key Responsibilities:

• Lead adherence to SOPs and operational standards

• Supervise and mentor customer experience team members

• Plan and lead engaging in-store and class events

• Manage cash reconciliation, inventory, and shrink programs

• Act as Manager on Duty, promoting a positive work culture

Requirements:

• Retail management experience preferred

• Ability to stand for long periods and handle lifting

• Skilled in team training and customer interaction

• Familiarity with retail operations and customer service

• Eagerness to work in a vibrant retail setting

Use your experience and passion for service to create memorable shopping experiences for customers at Michaels.