Overview
Job Title:
Store Manager
Reports To:
District Manager
Location:
Crossiron Mills, Calgary AB
Salary: $45,000 - $55,000/yr + bonus + commission
Requirements: 40hr/week open availability
Our team at WOW! mobile boutique™
is passionate about providing the best-in-class wireless retail experience - focusing on excellence in every aspect of our business. We focus on a personalized customer experience, providing solutions from Canada’s top wireless carriers, TELUS, Rogers, Koodo, Fido and Chatr. Our exceptional line-up of wireless carriers, latest devices and a wide-array of accessories means we can offer an unbiased solution as unique as our customers.
Our team makes an impact every day by offering quality advice to customers across Canada – making WOW! mobile boutique Canada’s premiere wireless retailer.
As a Store Manager
, it is your responsibility to make sure your location is delivering excellence in customer experience; follows all operational policy and procedures and meets sales goals and objectives, while supporting the
WOW! mobile boutique™brand promise to provide the customer with the most helpful, friendly, unbiased advice. You lead by example and create an environment where team members receive regular coaching and development.
What you will achieve:
- Responsible for achieving all key business objectives including sales, revenue, customer experience and daily operations
- Effectively communicates and participates in the achievement of all sales targets including activations, accessory and warranty attach and other identified KPIs
- Enjoy leading a sales team in a dynamic and results driven culture
- Ensures that all team members follow our sales process
- Participate in and deliver coaching and training to your team
- Validate staff promotional knowledge and sales skills
- Consistently monitor sales floor to ensure high levels of integrity for yourself and your team
- Daily execution of CRM tool, ensuring customer follow-up and CASL compliance
- Ensure operational tasks are completed outside of operating hours where applicable
- Audit all transactions daily and provide feedback where needed
- Develop and execute quarterly objectives and goals
- Attend and participate in all required scheduled calls or webinars
- Optimize scheduling to best serve our customers and control shrink.
- Inspire your team to deliver on our brand promise of Personalized, Unbiased, Advice
- Lead by example in all required sales and operational behaviors
- Ensure compliance of all policies and procedures
- Responsible for inventory management receiving, signing, securing inventory and planogram changes
- Maintain kiosk look and feel to high standard, as directed by marketing guidelines
- Management of staff, including scheduling, training, coaching, and interviewing
- Write and deliver Progressive Performance Management documentation
- Continuously building a pipeline and proactively recruit
You have the following skills?
- 3-5 years store supervision and management experience developed in a retail organization, preferably within the wireless or electronics sector
- Detail oriented and results focused individual with a proven ability to manage multiple priorities with a demonstrated sense of urgency
- Diploma or Degree in Business, Marketing or equivalent is an asset
- Computer aptitude with strong skills in Microsoft office
- Comfortable with modern technology
- Flexible to work a variety of shifts including evenings and weekends based on business needs
What we offer:
- Competitive salary
- Excellent Commission structure
- Rewards & Recognition, based on weekly and monthly targets
- Bonus
- Competitive group benefit package
- Vacation: two weeks, prorated based on hire date
Physical
Job Requirements:
- Abilityto lift 30-50 pounds
- Abilityto stand for extensive periods of time
WOW! mobile boutique is a multi…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).