Warehouse Operations Manager

An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross-docks, and distribution centers, we are one of Canada’s largest and most trusted supply chain service providers. Driven to exceed customer expectations, and supported by technology and innovation, we bring simplicity to complex logistics challenges.

We work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands. Canada Cartage is deep rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered and high performance is championed. A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions.

Under the direction of the Director of Operations, the Warehouse Operations Manager is responsible for managing the day-to-day operations of a newly established reverse logistics warehouse supporting a key strategic customer. This role is accountable for ensuring operational performance, customer satisfaction, and budget targets are achieved within a 24/7, single-client environment.

As the primary point of contact for the customer, the Warehouse Operations Manager will play a critical role in managing ongoing communication, resolving issues, and maintaining a high level of service in a fast-paced and demanding environment.

This is a unique opportunity to support the launch and development of a new operation, including building processes, contributing to operational design, and participating in hiring and developing the team. The role requires a hands‑on, self‑directed leader who can operate independently while collaborating with on‑site transportation teams in a shared facility.

The operation is a smaller‑scale warehouse (~16,000–17,000 sq ft) with approximately 20 employees across multiple shifts.

Schedule:
Schedule can vary. Mon - Fri, 40+ hours

• Act as the primary point of contact for the customer, managing day-to-day communication, resolving issues, and ensuring a high level of customer satisfaction
• Lead, coach, and develop a team of supervisors and warehouse staff across a 24/7 operation
• Support the startup and ongoing development of the operation, including establishing processes, workflows, and best practices
• Participate in the hiring, onboarding, and structuring of the warehouse team, including selection of supervisory staff
• Manage labour planning, scheduling, and performance to meet operational and financial targets
• Monitor KPIs and drive continuous improvement to achieve productivity, service, and cost objectives
• Collaborate with on-site transportation and terminal teams to ensure alignment and smooth execution within a shared facility
• Oversee daily warehouse activities including receiving, sorting, staging, and shipping of returned pallets, totes, and other reverse logistics materials
• Ensure compliance with company policies, safety standards, and regulatory requirements
• Support inventory oversight and accuracy within a primarily manual operation, transitioning to system-supported processes over time
• Contribute to the future implementation and optimization of a Warehouse Management System (WMS)
• Manage budget responsibilities including labor, supplies, and operational expenses to meet P&L targets
• Foster a positive team environment with strong communication and engagement

• 3–7 years of experience in warehouse, distribution, or logistics operations; 3PL experience
• Previous experience in a…